Overview

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

WHAT YOU DO

Verification of client’s digital services request or maintenance

  • Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate
  • Escalate any deviation to Standard Operations Procedure
  • Ensure up-to-date procedure manuals and documentations

Processing of client’s digital services request or maintenance

  • Ensure digital services users details are correctly captured into the system
  • Ensure digital services users or iOCBC credentials are sent to client timely
  • Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.

Control

  • Ensure that exception processing is completed exactly according to the conditions set in the approval
  • Ensure no outstanding items in ‘Approval’ Queue in Channels Admin at EOD

Query Management

  • Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties

Others

  • Represent the department in adhoc projects and working groups
  • Supports User Acceptance Testing and Business Verification activities
  • Close liaison and coordination with various parties, including front office and various support departments (technology, change/transformation, audit, compliance, legal, etc.)

WHO YOU ARE

Profile of Candidate

  • At least 2 year of experience in Private Banking Operations especially in the area of Internet Banking of Client Service role

Academic and professional qualifications

  • Tertiary education with a good academic track record.
  • Good knowledge of Microsoft Office

Language skills

  • Fluency in English is essential.
  • Clear written & verbal communication skills with all levels of staff

Personal attributes

  • Client-oriented mindset
  • Meticulous and good team player
  • Ability to work independently & drive initiatives forward until delivery.
  • Ability to work effectively with both Front Office and Support staff, at all levels.
  • Ability to work & deliver under time pressure.
  • Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.
  • Ability to perform ad-hoc system testing

Profile of Candidate

  • At least 2 year of experience in Private Banking Operations especially in the area of Internet Banking of Client Service role

Academic and professional qualifications

  • Tertiary education with a good academic track record.
  • Good knowledge of Microsoft Office

Language skills

  • Fluency in English is essential.
  • Clear written & verbal communication skills with all levels of staff

Personal attributes

  • Client-oriented mindset
  • Meticulous and good team player
  • Ability to work independently & drive initiatives forward until delivery.
  • Ability to work effectively with both Front Office and Support staff, at all levels.
  • Ability to work & deliver under time pressure.
  • Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.
  • Ability to perform ad-hoc system testing

JR00010461

About

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.