An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Provide 24×7 support to corporate customers

• Perform 24×7 shift duties and on standby on a need to basis

• Customer fronting to interact & communicate with customers to understand their issues & resolve as per agreed SLAs

• Handle Escalations from customers and other Singtel teams.

• Work closely with various Singtel teams on Fault resolution and provide timely updates to customers

• Work on Complex/technical incidents and follow all the necessary Incident processes as defined

• Work with the Shift Manager/Operations Manager to review and improve operational processes for ease of operational effectiveness and efficiency. 

• Oversees problem and incident management systems. Participate in change management, incident review, and root cause analysis.

• To handle incidents timely and meet product SLAs

• Consolidate Incidents summary at the end of the shift and hand it over to next shift

• Any other job assigned by the reporting manager

Skills for Success:

• Diploma in Computer Engineering, and related engineering disciplines
• 2 years of relevant working experience
• Good knowledge on telecommunications engineering and the working concepts of the transmission systems
• Experience and knowledge in NMS and transmission equipment will be an added advantage, such as SDH, DWDM, MSAN

• Proficiency in Microsoft software such as Office (minimum: Words, Excel and Power Point)

• Possess interpersonal and communication skills in a multicultural environment.

• Good at planning and organization.

• Independent and capable of decision making and problem solving.

• Highly motivated and able to work independently under pressure.

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!