Overview
Customer Care Officer
Date: 28 Mar 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Make an Impact by
- Providing quality customer service to Singtel customers & related working partners over the phone.
- Proactively promoting Singtel products and services whenever possible.
- Remain up-to-date with the latest information that impacts the delivery of service to customers.
- Demonstrate self-responsibility by maintaining systems user login access & upgrade knowledge to new systems.
- Demonstrate superior telephone techniques by listen, probe and questions to meet the quality assurance standards.
- Multitask and must acquire to meet Service Level Agreement i.e. 1 hour commitment.
- Follow-up and ownership on complex cases to ensure customer satisfaction and closure.
- Email user guides & portal information to customers
- Adapt to a fast-paced environments by showing strong time management with positive attitude.
- Tactful & good eyeball to identify fake URL & scam email addresses.
Skills for Success:
- Min N/O/A Level, NITEC certificate
- Min 1 to 2 years in customer service with experience in a call centre, hospitality, retail, telesales, or similar fields
- Good communication skills, command of English
- Bonus if have experience in CMS (content management system) software
- Bonus if familiar with Microsoft Excel (Pivot table, v-lookup, formulas)
- On-job-training will be provided
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.
