Inbound Lead Development Representative, MRC ASEAN, MTM GDO, MRC APJ

DESCRIPTION

AWS Global Sales (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Amazon Web Services (AWS) is looking for someone with experience in inbound demand generation and lead management campaigns to join the Global Marketing Response Center (MRC) team.

Our team is a critical function within the lead and demand generation process, with its mission to profile, nurture, qualify leads generated from marketing activities and generate sales pipeline. We amplify marketing activities and outcomes by accelerating customers’ cloud adoption journey through personalized human engagement and targeted campaigns. MRC is a highly dynamic and fun team and we partner closely with Global Field Marketing teams and Sales teams to engage with customers across sectors, industries and companies’ sizes.

We are looking for someone who speaks English and has experience covering the Singaporean market.

Key job responsibilities
Work as part of the Inbound/Lead Nurturing team to build a stronger AWS Lead Database by profiling/researching existing AWS leads to create a detailed view of the customer’s need for cloud technology and the sales opportunity.
Perform calls to nurture leads with information and resources to increase their understanding of the AWS portfolio, the value proposition and relevant use cases for AWS services.
Qualify leads and move them from little interest to warm and active interest; help our customers evolve from a stage of Education to a state of Consideration.
Through profiling, researching and nurturing efforts you will create higher value leads resulting in higher sales conversion rates.
Work closely with multiple stakeholders (Sales team, Partner team, Marketing team, etc.) to achieve campaign goals while ensuring exceptional internal & external customer satisfaction.
Support in-person marketing event, engaging with customers and accelerating their journey to cloud.

A day in the life
Other than engaging with customers on a regular basis to accelerate their cloud journey, you will also work closely with Marketing and Sales aligning on market and sales strategy.
On a day-to-day basis, you will profile Marketing leads, reach out to customers, nurture them, uncover their IT roadmaps and work with sales stakeholders with proper handover. You will have regular cadences with these stakeholders to earn trust and be customer obsessed. You will be impacting the Sales Pipeline at the top-middle of the funnel. With consistent results, a rep can also take on projects or courses to upskill and to career growth.

Check out this video to learn more about our team culture: https://www.youtube.com/watch?v=KNQXtF56rMw https://www.youtube.com/watch?v=JTWW7UoJDEU https://www.youtube.com/watch?v=Wo4bC0v2GgI

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

– Bachelor’s degree
– 3+ years of work experience in a fast-paced and highly cross-functional organization – high-tech products/services highly advantageous.
– Excellent oral and written communication skills in English.
– Design, build, and launch successful email engagement programs (lifecycle/nurture program).

PREFERRED QUALIFICATIONS

– AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.
– In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
– Advanced Salesforce.com experience including the development of dashboards and reports.
– Ability to listen to customers, understand needs, and ask clarifying/probing questions.
– Proven success in doing business development OR marketing calls and juggling multiple projects in a high growth environment where priorities shift fast.