The role is responsible for supporting the development of a positive, fair, and compliant workplace environment by assisting in the management of employee relations matters and ensuring adherence to company policies and employment regulations. The incumbent works closely with People & Culture colleagues, employees, and managers to address workplace concerns, promote effective communication, and support the consistent application of people policies and practices.

Key Responsibilities

Case Management

• Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions.
• Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies.
• Perform data and root cause analysis to identify opportunities for improvement.
• Coordinate with and assist Internal Audit in employee-related investigations.

Reporting, Documentation, Process Improvements

• Maintain accurate records of compliance activities – incident/investigation documentations, reports, training etc.
• Update management and stakeholders on compliance status and issues.
• Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.
• Take ownership of specific projects or initiatives as directed by the Head, People & Culture.

The ideal candidate should have/be:

• IHRP Certified.
• At least 5 years of related working experience in HR compliance and Industrial Relations from both union and employer’s perspective.
• Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.
• Experience in grievance handling and investigations.
• Strong interpersonal and conflict resolution skills.
• Excellent communication abilities including presentation skills.
• Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.