Overview
Product Manager (Cloud SaaS)
Date: 18 Jun 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Are you ready to lead the charge in shaping the future of the enterprise using Smart Data? We are on the lookout for a visionary Product Manager who thrives at the intersection of innovation, strategy, and execution. In this transformative role, you will have the unique opportunity to spearhead the design and delivery of groundbreaking Data and AI solutions that redefine how businesses operate and compete in the digital age.
As the driving force behind our Smart Data products, you will identify and cultivate strategic partnerships within the Enterprise Data and Infrastructure ecosystem, harnessing collaboration to unlock the development of new products and services. Your expertise will also be pivotal in architecting robust Data Driven AI infrastructure solutions and services that empower businesses to scale their ambitions seamlessly.
Collaboration is at the heart of this role, and you’ll work closely with multidisciplinary teams—from engineering and marketing to sales, operations and legal, to ensure the tight execution of cutting-edge product strategies and overarching business objectives. Your strategic insights will fuel go-to-market initiatives, propelling successful product launches and driving sustainable revenue growth.
But that’s not all! This role is about creating tangible impact—engaging with enterprise customers to understand their evolving needs, leveraging their feedback to refine offerings, and ultimately delivering innovative solutions that make a lasting difference. If you crave the excitement of solving complex challenges and want to lead the way in enterprise Data & AI innovation, this role is for you.
1. Achieving Revenue and Profitability Targets
The Product Manager for Smart Data must prioritize financial goals, ensuring that each product contributes effectively to the organization’s overall revenue and profitability. This includes developing precise financial forecasts and budgets, analyzing sales trends, and identifying key opportunities to expand into new markets or optimize existing segments. By constantly evaluating the product’s financial performance and adjusting strategies, they can maximize profitability while balancing costs and investments in innovation and quality.
2. Formulating Product Strategies and Roadmaps
Creating a robust product strategy involves aligning with the organization’s vision and staying ahead of market trends and technological advancements. The Product Manager must define clear objectives for the product, detailing how it will address customer needs and differentiate itself from competitors. Roadmaps serve as actionable guides that track progress and prioritize tasks, while ensuring all stakeholders, including engineering and marketing teams, work cohesively to deliver the product successfully. Examples include :
- Network Optimization
Network optimization is one of the most significant areas where AI and Smart Data are deployed. These solutions provide real-time insights into network performance, enabling telcos to identify bottlenecks and inefficiencies.
- Customer Experience Enhancement
AI and Smart Data are revolutionizing customer interactions and service delivery. Telcos can now offer personalized experiences by understanding customer behavior and preferences.
- AI Chatbots and Virtual Assistants
AI-driven chatbots deliver instant responses to customer queries, reducing wait times and improving satisfaction. These assistants are capable of handling diverse requests, from troubleshooting network issues to guiding users through billing procedures
- Virtualized Network Functions (VNFs)
Telcos are increasingly adopting VNFs, which use AI to manage software-defined networking (SDN) functionalities. This reduces dependency on physical hardware, enhances network agility, and lowers operational costs.
- Data Monetization
Data monetization is another area where Smart Data and AI are creating new revenue streams for telcos.
- Insights for Third Parties
Telcos can anonymize and aggregate customer data to offer valuable insights to third-party businesses. For example, traffic data can help urban planners develop smarter cities, while consumer trends can guide marketing strategies for retail chains.
3. Managing the Entire Product Lifecycle
The Product Manager is responsible for overseeing the entire journey of a product, from initial concept and development stages to market launch and eventual retirement. This involves coordinating with Sales, Engineering, Marketing, Legal, Delivery and other key stakeholders to ensure timely and efficient development. Post-launch, they continuously monitor the product’s performance, gather customer feedback, and initiate improvements or upgrades to keep the product relevant in a dynamic market. Planning for the product’s retirement also involves transitioning customers to newer offerings while preserving brand loyalty.
4. Driving GTM (Go-To-Market) and Pipeline Generation Initiatives
To ensure a product’s successful entry into the market, the Product Manager collaborates with marketing and sales teams to develop comprehensive go-to-market strategies. This includes defining the target audience, crafting compelling positioning messages, and designing promotional campaigns that maximize visibility. Additionally, they focus on building a strong pipeline of leads by leveraging industry events, partnerships, and data-driven strategies to secure sales opportunities and drive adoption across regions.
5. Working with Key Technology Partners for Continuous Innovation
Staying ahead in the Smart Data and AI industry requires forging strategic partnerships with technology leaders, research institutions, and startups. The Product Manager must actively seek collaborations to integrate emerging technologies into their products, ensuring they remain cutting-edge and competitive. Regular communication and joint initiatives with partners foster innovation, enabling the development of unique features and enhancements that keep the company at the forefront of Smart Data and AI advancements.
6. Ensuring Alignment Across Teams
The Product Manager acts as the central coordinator between various teams in the organization, including engineering, design, marketing, sales, and support. By facilitating clear communication and collaboration, they ensure that all departments are aligned on product objectives, processes and timelines. Establishing regular meetings, p
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.