Head, Third Party Resilience

JOB SUMMARY

• We are seeking a talented, passionate and experienced individual to join the Bank’s Technology & Operations (T&O) organisation to lead Third-party resilience within Group Resilience. The T&O organisation is the engine room of the Bank and provides Technology & Operations services across the Bank globally. It consists of over 45,000 people across 59 markets with an annual operating and investment budget of $4bn. 
• This role is responsible for designing and driving the Third-party requirements and controls across the multiple processes and standards within Group Resilience including but not limited to: Operational Resilience, Business Continuity Management, Technology Resilience and Operational Continuity in Resolution. The role-holder will work closely with key stakeholders across TPRM, SCM, Legal, Business and within Group Resilience to ensure that effective controls are in place for the management of the Banks Third-party resilience requirements including the design and implementation of Third Party Continuity Plans (TPCP), together with the subsequent independent testing of them, supporting and owning the single source of data for the mapping of IBS integral third arrangements including the reporting of the IBS integral arrangement population to regulators. This cross cutting role requires not only an understanding of the Banks Third Party arrangements, their taxonomy and nomenclature, but exceptional partnership and communication skills to be able to navigate and work across all domains within Group Resilience, but with SCM, TPRM and all contract owners across the Bank for over 1000+ material arrangements.

RESPONSIBILITIES

Strategy

• Provide oversight and take the lead to deliver Third-Party Resilience across processes, controls and governance, ensuring alignment with the Bank’s global strategic direction and with regulatory requirements.
• Support digitisation and transformation activities related to Third-Party Resilience, including requirements for the Bank’s Fit for Growth initiatives as applicable.
• Influence Resilience by Design principles across all Third-Party initiatives, including with stakeholders from Business, SCM and TPRM.
• Act as Subject Matter Expert on Third-Party risk management deliverables to influence and improve business understanding of Resilience requirements related to Third-Party regulations.
   

Business

• Lead the book of work on Country and Technology Third-Party Resilience requirements, ensuring that we are able to meet all regulatory obligations relating to Third-Parties.
• Support Business and Functions in execution of all Third-Party Resilience requirements related to TPCPs, IBS assessments, scenario testing etc.
• Provide SME guidance to Business teams, including review and challenge of Business controls and procedures to ensure alignment and compliance with Group Third-Party Resilience requirements.
• Support embedment of Third-party elements of Operational Resilience in BAU, including mapping and scenario testing, and implementation of key IBS MI across Business, SCM and TPRM.
• Develop and deploy Third-Party Resilience Strategy to facilitate the ability of the Bank to understand holistically our Third Parties engagements and relationships.
• Support development of a framework to understand Third-Party dependencies across the Bank’s IBS, together with sound validation practices.

Processes

• Subject Matter Expert for Third-Party Resilience requirements and procedures within Group Resilience Processes and Standards. 
• Review and challenge relevant Policies, Standards and procedures with dependencies or impacts to Third-Party Resilience, including Function policies within Technology, TPRM and ESG (Climate Risk).
• Provide leadership in standardising Third-Party resilience requirements across all Resilience Processes as well as across all Third-Party types (vendors, non-vendors and IGAs).
• Assess Group level regulations on Third-Party Resilience and coordinate changes required under TPRM Policy, Standards and regulations.
• Design and monitor requirements within Third-Party tooling for Vendors, Non-Vendors and IGAs, engaging with Product owners and socialising with Business as required.

• Engage with Resilience Process SMEs and Resilience Geographies Third-Party SME to identify procedural gaps and drive remediation activities.
• Support Resilience Geographies Third-Party SME to enable tracking and monitoring for operational processes, including Backlog management. 
• Provide escalation point for Resilience Geographies Third-Party SME and Resilience Geographies to resolve blockers.   
• Advise Group and Local Legal teams with Contract negotiation on Contingency Planning, ensuring compliance with Standard and Regulatory requirements. 
• Provide SME input to support SCM and TPRM with continuous improvement initiatives, including Bank-wide transformation programmes.

People & Talent

• Lead by example and build the appropriate culture in line with the Bank’s values. Set appropriate expectations from supporting team members.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with performance against those responsibilities and objectives.
• Promote new thinking and creative solutions to ensure timely and effective governance over key risk matters.
• Be a self-starter who can initiate and successfully drive programmes and projects to completion with little management supervision.
• Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across TPRM, SCM, 1LOD Business and Resilience Geographies team.  
• Provide ad-hoc education and training to Resilience Geographies following material changes to standards, tooling, procedures or templates.

Risk Management

• Build an effective risk and control framework to identify and mitigate Third-Party Resilience risks.
• Support the assessment of Third-Party Resilience within the annual Risk and Control Self Assessments across Resilience Processes.
• Monitor, review and challenge the performance of Third-Party Resilience controls within both Group Resilience Processes and 1LOD controls. 

• Design and implement new controls and metrics as required, including training to Resilience Risk and governance team for execution. 
• Support the review of Third-Party Resilience Risk Appetite metrics as part of OTCR RA review cycles, engaging with 2LOD Head of Resilience Risk.
• Oversee and challenge Third-Party Resilience related issues and actions in M7 and engage with OTCR 2LOD relating to any resulting risk exposure.
• Guide business and country teams to recognise and raise Risks, Issues, Country Addenda (CA) and Dispensations where deviations or non-compliance from the Standards are identified.
• Review Third-Party Resilience issues and actions in M7 and implement action plans to drive down any resulting risk exposure.
• Monitor GIA Issues and Treatment Plan actions where applicable and ensure completion of supporting actions.

Governance

• Provide SME inputs within the Group Resilience Standards, including drafting and maintenance in accordance to Group wide policy and standard guidelines.
• Responsible for the delivery of governance reports, including updates from business and functions where applicable.
• Ensure Resilience controls and metrics are reported to the appropriate risk fora to enable the effective management of Resilience risks.
• Participate and represent Group Resilience to provide Third-Party Resilience updates at risk and governance forums, to provide updates and influence positive outcomes:
• Group Third-Party Risk Management Committee
• IGA Programme Operational Forum
• Resilience Governance & Oversight Forum
• Operational Resilience Working Group
• Operational Resilience programme steering committee

Regulatory & Business Conduct

• Support the implementation of Group regulations relating to Third-Party Resilience Parties and drive regulatory compliance and conduct gap analysis for country specific regulations.
• Awareness and understanding of the PRA regulatory framework in which the Group operates, and the regulatory requirements pertaining to Third-Party Resilience under PRA SS1/21 and PRA SS2/21
• Awareness and understanding of key regulation from local markets e.g. MAS, HKMA, BaFin and the applicability of these regulations across Third-Party Resilience procedures.
• Support T&O, Group Resilience, Resilience Geographies, SCM and TPRM with key regulatory submissions and RFIs.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across Standard Chartered Bank. 
• This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Global Head, Group Resilience
• Process Heads, Group Resilience
• Regional and Cluster Heads, Resilience Geographies
• Operational Resilience Programme 
• Continuity Management SMEs

• OCIR SMEs
• IT Resilience SMEs
• CIB and WRB Business Resilience Leads and Governance Teams
• TPRM (Group and Country)
• SCM Group, Risk and Governance
• SCM Tooling and Product Owner Teams
• TTO Vendor Management 
• TTO DDO
• Climate Risk 
• Legal (Group and Country)
• FFG Programme
• SC Ventures
• OTCR Head of Resilience Risk
• OTCR Group Resilience SME 
• Group Internal Audit

Other Responsibilities

• Support any change management initiatives which impact on Third-Party Resilience though the provision of advice and guidance as well as ensuring an effective control environment is maintained.

Our Ideal Candidate

• Bachelor’s degree or above in Management, Finance or similar 
• 5 years working experience covering operational resilience and third parties​​​​​​​

Role Specific Technical Competencies

• Third-party Resilience
• Operational Resilience Regulatory Policies
• Operational Risk & ERMF Framework
• Relationship and Communications

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.