Overview
Credit Risk Management – Consumer
Description
Why Join
As a Collections officer, your role will be to manage a portfolio of unsecured restructured, non-performing, written off/shortfall accounts with the aim to achieve team targets and individual productivity standards.
How you succeed
To excel in this role, you’ll need to strike a balance between empathy and assertiveness.
You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance between our business needs and customers’ payment abilities.
Your ability to communicate effectively, both verbally and in writing, will be essential in negotiating with customers and resolving complex issues.
What you do
- Work on a portfolio of unsecured restructured, non-performing, written off/shortfall accounts to achieve team targets
- Manage and achieve productivity standards in terms of dollars collected and call attempts
- Negotiate with debtors for acceptable repayment plans and negotiated settlement payments
- Review and assist debtors to restructure their unsecured accounts
- Take appropriate collection/legal actions for recovery of debt and minimise credit losses
- Liaise with Collection agencies on payment and make sure the payments were received
- Liaise with lawyers to pursue effective legal actions against debtors, follow up on such actions and ensure legal bills are submitted timely
- Ensure that collection actions taken are within corporate guidelines, collection policies and regulatory requirements
- Take on additional tasks and/or projects when assigned
Who you work with
Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It’s about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world’s strongest banks.
Specifically, you will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses.
Qualifications
Who you are
- Possess strong communication and effective negotiation skills
- Knowledge and experience in collections techniques and litigation processes
- Possess probing techniques and ability to make good judgment in reviewing accounts
- Effective team play and highly motivated individual
- Relevant tertiary or equivalent professional qualification
- At least 3 years of Collections experience. Fresh graduates may also apply
Primary Location
: Singapore
Job
: Collections
Organization
: Credit Risk Management – Consumer
Schedule
: Permanent
Job Posting
: 10-Mar-2025, 1:31:50 PM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
