Overview

Branch Banking

Lifestyle Store Manager – (250000B5)

Description

 

About OCBC

Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.

What you’ll do

  •  As a Store Manager in OCBC Wisma, our flagship branch, you will be at the forefront of a unique, experience-driven banking model, blending banking with retail and lifestyle concepts.
  • Work closely with internal departments (Marketing, Group Lifestyle Financing) to conceptualize promotions/campaigns to drive traffic to the premise and acquire new to bank and new to product clients.
  • We seek a dynamic and client-centric professional who excels in an innovative, high-touch environment.
  • You will play a key role in hosting VIP, Clients, and leading exclusive events for bank internal or external stakeholders
  • Maintain the high standards of premise management, including visual merchandising at Lifestyle areas.
  • Supervise a team of Lifestyle Ambassadors to deliver the service standards and financial targets for the store.
  • Train, guide, inspire and provide service learning to the team.
  • Manage customer feedback and complaints and ensure tight control and compliance in the store
  • Prepare sales forecasts and curate products and merchandises especially during festive seasons.
  • Liaise with vendors to ensure stocks, products and merchandises are at the optimum level.
  • Ensure accuracy of payments and pricing of the products

 

Qualifications

 

 Requirements

  • More than 5 years of experience in retail customer service leadership role
  • Outstanding Customer service and people management skills
  • Independent, result driven and customer centric.
  • Adaptable and flexible with work schedule

 

Primary Location

: Singapore

Job

: Customer Service Manager

Organization

: Branch Banking

Schedule

: Permanent

: Full-time

Job Posting

: 07-Mar-2025, 6:39:30 AM

Tagged as:

About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.