Associate Director, GPO Support

JOB SUMMARY

• This role supports Global Process Owner (GPO), Coverage to manage client lifecycle processes for CIB business. The role sits within first line of defence responsible for adherence to Bank’s policies & procedures, risk management, operational excellence, and governance applicable to the business function.  

About our Technology & Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we’re agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We’re a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

Role Responsibilities

• To support the Global Process Owner / Delegates in executing accountability over process through:
• Being responsible for the process(es) managed on behalf of the Global Process Owner / Delegate
• Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implement controls, on a minimum of an annual basis or when a trigger event occurs (e.g., a change in control effectiveness)
• Support ensuring all agreed elevated residual risk actions and treatment plans are completed in a timely manner by all action owners, and logged into the Group OR management system
• Understand Agile delivery impact on the process: identify risks and dependencies, assess impact on critical processes and residual risk.
• Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives
• Responsible for supporting end to end management of CIB, Coverage process governance, risk / controls and regulatory requirements. 
• Engage with Business, Risk Managers, Client Management Heads, Execution Teams and Operations as key stakeholders to build synergy between the regions and countries, share best practices and ensure uniform approach towards implementation of any Global process changes, and adherence to DOIs.
• Develop operational guidance for issuance to the network as part of any implementation/process change and work with country process owners across CIB to develop training plans & materials across the value chain and prepare the network to implement & support any process change.
• Conduct Business Performance Reviews to assess effectiveness of execution of the processes.

• Participate in Coverage Triage to review incoming Business Initiatives and accept changes into the backlog, as appropriate.
• Refine the process backlog leveraging agile principles including pipeline prioritisation and tracking of initiatives in a timely manner.
• Where a process gap is identified, perform the gap analysis, design the solution and work with system POs (as applicable), to raise the business requirements.
• Review the user stories or process improvement suggestions developed for systems, to ensure they capture the business requirements accurately
• Identify enhancements to improve Client Lifecycle processes/efficiency and/or reduce risk in line with Group Policy and Procedures

Our Ideal Candidate

Skills & Experience

• 7+ years of relevant working experience in Banking domain
• Degree or diploma qualified with relevant experience in multiple phases of the programme and change management, preferably with exposure to business project delivery roles
• Knowledge of client onboarding, client lifecycle business areas aligned with corporate and commercial banking 
• Knowledge of SCB standard processes, project management, implementation and post implementation process is an advantage
• Experience is non-financial risk assessments associated with issues, events and change
• Experience to senior stakeholder management, regulators and auditors interactions, where required

Qualification

Degree or diploma qualification preferred

Role Specific Technical Competencies

• Focused, organised, results-oriented and works independently to strict timeframes
• Excellent presentation and communication skills
   

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers