Change Manager, Frontline Platforms – DDCP

JOB SUMMARY

• The Data, Digital and Coverage Platform Team (DDCP) unit, sits within the Corporate and Investment Banking (CIB) division. We are seeking a proactive and versatile Change Manager to support the Change Lead of Frontline platforms, in delivering effective change management across a suite of CIB frontline platforms. You will coordinate training, communications, stakeholder engagement, and governance activities in a shared service capacity, ensuring consistent execution and scalable support across systems.
• This role acts as the operational heartbeat of the change function and plays a key role in lifting delivery quality, creating standardisation, and mentoring other members in the Change Deployment Team.
• The individual also partners with Business, Operations, Risk, Compliance and Technology teams to assess the risk of the change across people, process, system, data and ensure that appropriate risk mitigation plans are executed prior to technology go-lives. 
• The individual understands the stakeholders needs and ensure that the Initiatives are delivering maximum value for the Markets business and its clients, while adhering to good change governance and best practices. 

RESPONSIBILITIES

Change Delivery & Governance

• Coordinate and track change initiatives across systems
• Maintain a master change calendar (releases, training, comms, governance submissions).
• Support execution of CCIA/governance processes in collaboration with offshore team members.
• Monitor adoption, readiness, and post-implementation user feedback.
• Collaborate with cross-functional teams to assess and articulate impacts between current and target state
• Identify change management needs across impacted business units, and potential risks
• Develop and manage response plans to identified business impacts, ensuring they are adequately addressed through appropriate means (design uplifts, training, communications, engagement, business readiness activities, etc.)

Training & Communications

• Stakeholder identification, assessment and engagement across locations and functions (front office, operations, risk, compliance)
• Develop and quality check training decks, comms packs, and stakeholder briefings.
• Training planning, needs assessment, content preparation
• Collaborate with system SMEs to ensure consistency and impact.
• Build a training and communications playbook to scale across systems.
• Training delivery to equip employees across impacted stakeholder groups with the necessary skills and knowledge to navigate changes seamlessly, and reduce obstacles resulting in change resistance
• The candidate must be well versed in creating dynamic and compelling visual graphics. 

Operational Readiness

• Coordinate User Access Management
• Coordinate User Acceptance Testing
• Country compliance requirements

Offshore Team Oversight

• Day-to-day coordination with offshore change managers, ensuring timely and quality deliverables.
• Mentor high-potential offshore talent and support upskilling where needed.
• Escalate performance issues and help implement transition plans for underperforming resources.

Standardisation & Process Improvement

• Identify opportunities to centralise or harmonise change practices across systems.
• Create and maintain shared templates, trackers, and SOPs (e.g., for training, comms, CCIA).
• Champion change maturity and cross-system knowledge sharing.
   

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal:

• Frontline Sales – Client Coverage Senior Bankers, GAMs, RAMs, FAMs, TB Cash & Trade Sales, Market Sales, FSS Sales and Global Banking Bankers 
• Country/Regional/Segment CIB Business Managers
• DDCP – Frontline Application and Solutions Team (FAST) Platform Product Owners
• DDCP – Frontline Application and Solutions Team (FAST) Chief Product Owners
• DDCP – Frontline Application and Solutions Team (FAST) – Head of Transformation and Change
• Relevant Platform Refinement Forum(s)
• Sales Enablement Hive Leadership Team
• Sales Enablement Hive Squads 
• DDCP Frontline Application and Solutions team (FAST) MT members, where relevant 
• CIB Process Owners and Process Owners delegates, where relevant 
• Risk Framework Owners for CIB Processes, where relevant
• Legal, Audit and CFCC, where relevant
• CIB DDCP MT, where relevant
• CIB Business Head MT’s, where relevant

External:

• External vendors and suppliers, where relevant

Our Ideal Candidate

• 6 plus years’ experience as a change manager, ideally in Corporate and Investment banking division.
• Understanding of wholesale/ corporate banking products, processes and an appreciation of the role of frontline and their needs would be valuable.
• Prior experience with managing change with Frontline Sales related platforms is preferred.
• Strong experience with co-ordinating large-scale user testing and product delivery. 
• Exceptional communication skills, along with strong stakeholder management ability in handling wide ranging and senior stakeholders (across segments/product areas)
• Experience in the analysis and understanding of business processes in order to develop a change plan
• Proven ability to perform under a high pressure and dynamic environment
• Good knowledge of Projects, SDLC and Agile methodology
• General knowledge of Operational Risk & governance
• Expertise in Microsoft Office (Excel, PowerPoint, Word) 
• Critical thinking and problem-solving experience
• Strong interpersonal and presentation skills
• Ability to work independently to tight deadlines
• Focused, organised and results-oriented
• Strong work ethic and willingness to learn
• Ability to build effective working relationships across all levels of a diverse, global organisation
• Exceptional collaboration skills, strong team player

Role Specific Technical Competencies

• Organizational Change Management
• Effective Presentations
• Effective Communications
• Training Delivery
• Process Improvement
• Project Management

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers