Crisis Management | APAC Lead, ACS Crisis Management

DESCRIPTION

The ACS Crisis Management Program is seeking an APAC Lead to take charge of crisis management across the Asia-Pacific Region. The APAC Lead is responsible for ensuring the ACS Crisis Management Program in APAC is aligned to the business and delivered to a consistent standard across the region. In working with leaders from the Crisis Management Teams (CMT) and Incident Management Teams (IMT), the APAC Lead will facilitate activities, and escalate needs in support of response efforts following a crisis. The APAC Lead will also act as a trusted advisor by providing subject matter expertise while enabling a unified coordinated response when a crisis impacts Amazon business operations.
When a crisis occurs that may pose a threat to people, property, or business operations, it is imperative that the right team come together to resolve the event. At Amazon, delivering on our commitment to our employees’ safety, as well as our business operations, means that we need a strong leader to ensure that team achieves its goal!

Key job responsibilities
Crisis Training and Awareness: 60%
* Identify data-driven, risk-based opportunities to develop and administer crisis training.
* Engage with business leaders across APAC on a regular cadence.
* Conduct process reviews with key stakeholder groups to ensure a seamless response across all organizations.

Horizon Scanning: 30%
* Watch for emerging events that may evolve into a crisis.
* Assess emerging events with the assistance of key stakeholders and determine if an activation is needed.

Crisis Activations: 10%
* Mobilize the correct team to begin resolving the event.
* Stabilize the event and return the impacted region to business as usual.

A day in the life
About the team
Here at Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We hire the best and the brightest within each region to ensure diversity of background and thought, and ultimately deliver world class customer experience!

About the team
Our team puts a high value on work-life balance and insists everyone find a workflow that brings positive energy to both their personal and professional lives. We offer flexibility in working hours and encourage you to work with your manager to find your own balance!

BASIC QUALIFICATIONS

– Bachelor’s Degree in business or related field.
– 7+ years’ experience implementing and managing crisis management processes and responses.
– Experience in leading and managing international teams
– Ability to travel internationally.

PREFERRED QUALIFICATIONS

– Proven track record of sound decision making, taking ownership, and delivering results in a high-stress leadership role
– Skilled at delivering interactive and realistic crisis exercises and training sessions
– Track record of having earned the trust of key business leaders and crisis stakeholders
– Strong understanding of the importance of maintaining global consistency, while accommodating local nuances
– Disaster Recovery Institute International (DRII), International Association of Emergency Managers (IAEM), or other crisis, emergency, or professional certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.