Overview

Onsite
OCBC Singapore
Full time
JR00000408

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

How it works:

This position will report functionally to the Card Service Team Lead within Global Transaction Banking. The primary responsibility is to manage the card product portfolio, which includes the planning, development, and deployment of card product solutions for corporate banking clients.

What you do:

  • Oversee the card product portfolio, focusing on implementation and service strategy to increase spending volume and enhance product revenues.

  • Collaborate closely with the payment lead to develop and execute the overall strategy for card products, supporting the product manager during new card launches.

  • Utilize client and transaction data to analyze product performance and promote spending growth.

  • Manage the execution of go-to-market strategies, establishing relevant metrics to drive commercialization and assess success.

  • Maintain high service levels and enhance customer experience by implementing commercial card solutions for corporate clients.

  • Ensure excellent client experiences during implementation, aiming for a swift increase in revenue.

  • Provide premium service and foster strong client relationships to retain and expand the portfolio.

  • Conduct training sessions on card applications and offer ongoing expertise regarding the card program.

  • Act as an escalation point for complex client issues.

  • Collaborate with Product, Sales, and Banking partners to identify and pursue cross-selling opportunities.

  • Perform regular service reviews, share best practices and product innovations, and develop partnership plans with clients to optimize the program.

  • Identify recurring issues and work with internal stakeholders to improve product offerings and enhance processes.

Reporting to:

  • Team Lead, Card Service

Who you work with:

Global Transaction Banking Division offers cash management, trade finance
and supply chain finance solutions. To SMEs. Large corporations. Financial
institutions. And government entities across the region. It’s all about making
banking simpler. And more convenient. For corporate customers. And their
customers. For you, it’s all about building your career in a business that
is building a reputation for breaking new ground by innovating at the
intersection of technology and customer-centricity.

Who you are

  • Minimum 3 years in customer fronting experience with external customers in the areas of Commercial Cards, and at least 5 years of working experience preferably in the banking industry.

  • Strong knowledge of Commercial Cards products, technologies and industry.

  • Keen customer focus with an eye for details.

  • Result-oriented to drive the key metrics assigned

  • Mature, diligent, outcomes-driven, self-starter, all-round team-player.

  • Strong presentation and good interpersonal skills to manage internal and external stakeholders

  • Ability to work under pressure, ability to adjust to changing priorities in a dynamic environment

  • Team player with good interpersonal and problem-solving skills

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.