Overview

OCBC Singapore
time left to apply
End Date: October 31, 2025
JR00002554

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be the voice of the customer and employee at OCBC, driving positive change and shaping exceptional experiences. As a Service Experience Intern within Global Consumer Financial Services, you’ll play a vital role in understanding and improving how our customers and colleagues interact with our secured lending products.

How you succeed

To excel in this role, you’ll need a curious mind and a passion for understanding people’s perspectives. You’ll thrive on analyzing data, identifying pain points, and collaborating with diverse teams to develop innovative solutions. A proactive approach and a commitment to delivering impactful recommendations are essential.

What you do

You’ll be directly involved in:

  • Analyzing data related to customer and employee interactions across various touchpoints.
  • Creating detailed journey maps that visually represent the experiences of customers and employees.
  • Collaborating with cross-functional teams to gather insights and feedback.
  • Identifying key moments of truth, pain points, and opportunities for improvement within the customer and employee journeys.
  • Analyzing qualitative and quantitative data to support journey mapping efforts.
  • Participating in workshops, interviews, and surveys to gather relevant information.
  • Preparing reports and presentations summarizing findings and recommendations.
  • Proposing and working on new initiatives to drive improvements to the journeys.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

Who you are

  • Currently pursuing an undergraduate or postgraduate degree.
  • A strong interest in understanding user experiences and improving customer/employee satisfaction.
  • Analytical and detail-oriented with the ability to interpret data effectively.
  • Excellent communication and interpersonal skills.
  • Proactive and able to contribute independently and as part of a team.

Learning Objectives

This internship will provide you with:

  • Hands-on experience in journey mapping and service design methodologies.
  • Skills in data analysis, qualitative research, and report writing.
  • Exposure to cross-functional collaboration and stakeholder management.
  • A deep understanding of customer and employee experience principles.
  • The opportunity to contribute to tangible improvements in our service offerings.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.