Overview

Ops Support Executive, EUC & Svc Desk

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Date: 23 Sept 2025

Location:

Singapore, Singapore

Company:
Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

 

Responsibilities

  • To prepare the monthly, quarterly and annual reports and conduct reviews of the report together with Engineers, TS Lead and Security Officers
  • To work with respective Team Leads, SDM and Security officers to review and re-baseline all the process documents, hardening standards, technical standards and other documentation maintained by the agency
  • Coordinate with the agency admin on any other administrative matters which is applicable to the project (ie. Staff movement, Submission of Security Clearance and Staff Exit Clearance).
  • Process and resolve standard SRs through the designated ITSM system (ServiceNow) in accordance with the agreed SLA’s
  • Perform User Access Management (UAM) which mainly includes the following (Provisioning/Deprovisioning/updating) of user accounts
  • Execute common administrative tasks as defined and required by the agency

 

What you will need

  • 3-5 years of working experience in IT Infrastructure Support
  • Proficient in Microsoft Office 365 (client), IT Service Management System (ServiceNow)
  • Sound understanding of ITIL Foundation, ITIL certification is a strong advantage
  • Good customer relationship management experience
  • Excellent written, oral and presentation skills
  • Degree / Diploma in a relevant field

 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen. 

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.