Overview

Senior Solution Designer

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Date: 17 Sept 2025

Location:

Singapore, Singapore

Company:
Singtel Group

Be a Part of Something BIG! 

This Senior Solution Designer role focuses on both application support works and enhancements delivery works for Enterprise Billing applications.

 

Make an Impact by:

  • Able to work and manage all business & IT stakeholders do end to end solutioning, proactively involve in full stack/flow of end to end software/application developments life cycle, provide production support and maintenance for Enterprise Billing applications supporting Singtel’s Enterprise and Small Medium Enterprise (SME) Business Units.
  • Manage daily operations together with the appointed vendors on the various support and maintenance activities:
    • To trouble shoot, identify and fix the technical and operational issues as per SLA.
    • To provide root cause analysis of the issue.
  • Follow-up with incidents resolution with business users to closure.
  • Maintain and update technical documents and procedures.
  • Coordinate escalation and resolution of major service issues and incidents.
  • Respond and report promptly to management and business users regarding critical outages until resolution.
  • Ensure compliance with regulatory and company policies.
  • Provide 7 x 24 production support including weekends and holidays

 

Requirements:

  • Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 5 years of IT working experience and at least 2 years of experience in full stack/flow of end to end software/application developments life cycle, providing production support in all the required investigations, resolutions and fixes for mission critical applications and monitoring of production health for issues and problems.
  • Experience in technical areas: Database Query using Oracle, PL/SQL, MSSQL, C, C++, .Net
  • Effective communication and interpersonal skills with other internal /external departments, and personnel of various levels.

 

Are you ready to say hello to BIG Possibilities?

 Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

 

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.