Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Overall Functions

As a Service Ambassador Team Member, you will greet and assist all visitors/clients and manage the company’s reception area/Client Centre. 

A Service Ambassador truly influences the first impressions of our clients/visitors and, therefore, is responsible for performing the following tasks to the highest standards, creating a warm and welcoming ambience.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Responsibilities

The Service Ambassador is to provide and maintain an excellent high level of customer service by handling concerns with speed and professionalism. She is to be dedicated to the delivery of exceptional service and continuous improvement.

Daily duties:

• Responsible for attending to all invited clients and guests at Bank of Singapore centre.
• Acknowledge all clients upon arrival. Escort clients to the meeting suite. Interact and communicate with clients as needed.
• Support daily operations at BOSC Level 22, Level 21 Client Centre and lobby.
• Attend to all aspects of service and request by the clients and their bankers.(Example: Making reservations for dining, hotels or concerts. Arrange for transportation or travel arrangements for sightseeing/ before and after meeting. Provide information on flights details, places of interest, IT support during presentation etc.)
• Anticipate client needs and respond promptly.
• Maintain positive client relations and always ensure client satisfaction.
• Manning the Client Centre reception counters, re-direct calls as appropriate and take adequate messages as per the bank’s standard operating procedure.
• Manage bookings of meeting rooms for Clients and external guests.
• Offer a selection of drinks and services correspondingly throughout client’s meeting.
• Hands-on preparation and serving drinks/food to clients.
• Including food plating and dining services during snacks/lunch request)
• Maintain cleanliness at the Client Centre in all meeting rooms, waiting areas and pantry. (Including clearing servewares, clean table, replenish necessity items, rearranging of chairs etc)
• Provide administrative and logistical support to the team.
• Assist with company or client offsite events when required.
• Any other ad-hoc duties/ tasks assigned by Line Manager.

What are we looking for?

• At least 5 years of customer/hospitality service experience (i.e. ex- flight- stewardess will have an advantage).
• Customer focused and proactive, able to communicate professionally and with confidence.
• Bubbly and sociable individual.
• Be immaculately groomed and exceptionally well presented.
• Calm, efficient, and organized with great attention to detail.

• Professional manners with an emphasis on passion for delivering exceptional high levels of hospitality/guest service.
• Is willing to go the “Extra Mile” in order to exceed clients’ expectation.

• Proficient in written and verbal communication skills.
• Computer literate and able to navigate through Company systems
• Ability to multi-task while maintaining a positive attitude.
• Able to prioritise tasks and see tight timelines as a challenge
• Must be able to work on a rotating roster. (*Working hours past 6pm or weekends during events)

Qualification:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.