NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCS!

Overview

You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT systems on behalf of a key NCS client. You should have proven track records in Stakeholder Management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management, and IT Security Compliance & QA Management.
If you thrive on delivery and transforming clients’ operations, this position is for you. Your hands-on knowledge, vast exposure, and experience in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

What will you do?

Key Responsibilities

• Monitor and report on SLA/KPI performance of in-scope systems to the client
• Liaise and work directly with client stakeholders, Operations Managers, and Contractors for project delivery and maintenance support
• Monitor and update client on operational or compliance matters and propose resolutions
• Provide monthly summary reports on system health, risks, and change or problem status
• Conduct and participate in management update meetings including CCC, Operations, Service Review, Audit, and Management Meetings
• Review reports from Operations & Support (O&S) project teams within the system family
• Support O&S project teams during Audit, DR/BCP, and Backup & Recovery exercises
• Propose continuous improvement initiatives to strengthen IT governance, compliance, and efficiency
• Prepare and submit annual Management Plans to the client
• Review IT asset inventory and oversee system obsolescence
• Lead investigation and resolution of incidents and conduct root cause analysis
• Schedule and verify system security scans and vulnerability rectifications
• Conduct weekly security reviews on system access and report anomalies
• Track, mitigate, and deploy security patches according to timelines
• Ensure systems comply with applicable standards, policies, and guidelines
• Work with stakeholders during audits to provide responses and evidence
• Prepare rectification plans and seek waivers when justifiable
• Provide support and oversight for IT Service Management, Configuration Management, Incident Management, IT Security Management, and Compliance for assigned NCS client systems
• Ensure timely and accurate reporting, risk management, and audit compliance across all in-scope systems

The ideal candidate should possess:

• Degree in Information Systems, Computer Science, or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude
• Creative with strong presentation, communication, and negotiation skills
• Excellent interpersonal and persuasive skills
• Ability to lead, develop, and maintain respectful and trusting relationships
• ITIL Foundation Certification

We are driven by our AEIOU beliefs – Adventure, Excellence, Integrity, Ownership, and Unity – and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.