Overview

Associate Director, IT Change Management & Governance

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Date: 28 Oct 2025

Location:

Singapore, Singapore

Company:
Singtel Group

Be a Part of Something BIG! 

 

The Associate Director, IT Governance is responsible for developing and leading frameworks that ensure IT operations align with organizational goals, business objectives and compliance standards. As the owner of the IT Change Management process, the Associate Director ensures that changes are assessed, approved and implemented in a structure and risk-aware manner that minimize disruptions to business operations.

 

Make an Impact by: 

Governance Leadership

  • Develop and maintain IT governance frameworks, standards, and delivery methodologies.
  • Provide guidance on policy compliance, risk management, and audit readiness.
  • Oversee governance of application onboarding and decommissioning.

IT Change Management

  • Lead the Change Management team and CAB operations.
  • Ensure structured change processes, risk assessments, and stakeholder alignment.
  • Monitor change performance and drive process improvement.

Configuration Management

  • Maintain oversight of CMDB accuracy and configuration standards.
  • Support impact analysis and change planning through configuration data.
  • Ensure configuration practices align with service delivery and governance needs.

Continuous Improvement & Quality Assurance (CIQA)

  • Lead the CIQA team to drive service quality and process maturity.
  • Establish quality benchmarks and validation practices across IT services.
  • Promote a culture of continuous improvement and service excellence.
  • Define and maintain quality standards and validation criteria for IT services
  • Embed quality checks throughout project and service lifecycle
  • Leverage AI and automation to identify service improvement opportunities, optimize processes and enhance decision-making across governance and assurance functions

 

Skills for Success:

  • Bachelor Degree in IT, Computer Science or related field
  • ITIL Foundation V4
  • More than 8 years of experience in IT Governance or Service Management roles
  • Strong understanding of ITIL frameworks
  • Experience leading off-shore teams
  • Experience with ServiceNow ITSM, CMDB and/or ITBM
  • Excellent interpersonal skills and able to interact and work across functions and levels.
  • Excellent communication, writing, negotiation and presentation skills.
  • A team player – able to establish relationships, faith & trust with IT community and senior management.
  • Meticulous, quick to learn, detailed, ability to work with many parties in the Singtel Group.

 

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

 

 

 

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.