NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

NCS is seeking a skilled and self-driven Technical Writter with strong expertise in release management, technical documentation, version control, and change management. The ideal candidate will have 1-2 years of experience in a similar role and excel in managing and consolidating technical documents, overseeing release cycles, and ensuring documentation quality and compliance. This role involves working closely with cross-functional teams to streamline release processes, maintain accurate planning and project documentation, and uphold best practices for document control and lifecycle management. Strong communication skills, attention to detail, and familiarity with tools like Git, SVN, Jenkins, and Ansible are essential.

What will you do?

Documentation Management

• Create, maintain, and consolidate technical documentation for release processes, configuration management, and change procedures.
• Write, merge, and consolidate documentation for bids, proposals, and project/client/internal use.
• Maintain and manage project documentation to ensure accuracy and compliance with client/regulatory standards.
• Proofread and review technical documents for clarity and consistency.
• Develop and maintain planning documentation for milestones and task tracking.
• Oversee document storage, organization, and accessibility.
• Enforce best practices for high-quality documentation and consistency.

Release & Configuration Management

• Oversee version control, ensuring proper tracking, reviewing, and alignment with configurations.
• Manage and track change requests throughout the release cycle.
• Coordinate and facilitate release reviews to ensure validation and testing pre-deployment.
• Collaborate with cross-functional teams for smooth system release integration and deployment.
• Apply best practices to release management for consistency and efficiency.

Process & Quality Control

• Merge and organize documents to align with release and delivery schedules.
• Ensure documentation aligns with project goals and standards.
• Develop and enforce documentation and release lifecycle standards.

The ideal candidate should possess:

• 1–2 years of relevant experience, with a basic understanding of release management, version control, and change management processes.
• Interested in technical documentation, with the ability to assist in creating, merging, and consolidating bid submissions, proposals, and internal documents for management or clients.
• Able to assist in managing project documentation, including planning documents, technical specifications, and other key materials, ensuring clarity, accuracy, and consistency.
• Basic experience in proofreading and refining technical documentation, with attention to clarity, precision, and alignment with project requirements.
• Familiarity with configuration management tools (e.g., Git, SVN, Jenkins, Ansible) and version control systems, able to assist in managing configuration items and document versions.
• Understanding of change management processes, with the ability to help track, document, and manage changes throughout the system development and release lifecycle.
• Knowledge of CI/CD tools and automated build systems is a plus.
• Strong organizational skills, capable of coordinating multiple documentation tasks, version control processes, and release schedules effectively.
• Excellent communication skills, both written and verbal, with meticulous attention to detail, ensuring documentation is clear, concise, and aligned with project goals.
• Able to work under pressure and manage concurrent tasks across multiple releases and project documentation efforts while meeting deadlines.
• Familiarity with document management and storage systems, ensuring proper organization, versioning, and accessibility of documentation materials.
• Highly motivated and enthusiastic about work, eager to learn and develop skills in new areas, with a strong sense of responsibility.
• Basic computer science knowledge, especially in cloud technology stacks.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.