Overview

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

We are seeking a highly motivated and experienced professional to join our Business Reporting and CRM team as a MIS/Business Systems Analyst with experience in Management Information Systems (MIS) and a good understanding of the consultancy professional services industry. This role is pivotal in bridging business needs with technology solutions, ensuring that systems and processes are optimized to support strategic objectives. 

You will be responsible for analyzing business requirements, designing and implementing system solutions, and providing insights that drive operational efficiency and informed decision-making. The ideal candidate will have a proven track record in managing business systems, delivering actionable insights through MIS, and collaborating with stakeholders across multiple functions. 

How will you value-add? 

  • Enable Data-Driven Decisions: Leverage MIS tools and methodologies to provide accurate, timely, and actionable insights that empower leadership and operational teams. 

  • Optimize Business Processes: Identify gaps and opportunities within existing systems and workflows, recommending improvements that enhance efficiency and scalability. 

  • Bridge Business and Technology: Act as a trusted advisor to stakeholders, translating business needs into technical requirements and ensuring successful system implementations. 

  • Drive Strategic Initiatives: Support key projects and transformation programs by delivering robust business analysis and system solutions aligned with organizational goals. 

  • Enhance Client Delivery: Apply your knowledge of the consultancy professional services industry to design systems and processes that improve service delivery and client satisfaction. 

    Key Responsibilities

    • Gather, analyze, and document business requirements from stakeholders across multiple functions. 

    • Design and implement system solutions that align with business objectives and industry best practices. 

    • Develop and maintain Management Information Systems (MIS) to support reporting, analytics, and decision-making. 

    • Collaborate with IT teams and vendors to ensure successful system integration and deployment. 

    • Conduct gap analysis and recommend process improvements to enhance operational efficiency. 

    • Provide training and support to end-users on system functionalities and best practices. 

    • Monitor system performance and troubleshoot issues to ensure optimal functionality. 

    • Support strategic projects, including digital transformation and process automation initiatives. 

    About You: 

    • Bachelor’s degree in Information Systems, Business Administration, or related field. 

    • Proven experience in Management Information Systems (MIS) and business systems analysis. 

    • Experience with ERP systems and CRM (e.g. Salesforce) platforms 

    • Strong understanding of consultancy professional services industry operations and workflows. 

    • Proficiency in data analysis, reporting tools, and business intelligence platforms. 

    • Excellent problem-solving skills and ability to translate business needs into technical solutions. 

    • Strong communication and stakeholder management skills. 

    • Familiarity with data visualization tools (e.g., Power BI), advanced Excel skills 

    At PwC, our purpose is to build trust in society and solve important problems. We are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com/sg. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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    Job ID: 691877WD

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    About PwC Singapore

    At PwC, our purpose is to build trust in society and solve important problems - this is at the core of everything we do from the value we provide to our clients and society to the decisions we make as a corporate.

    Our services started with audit and assurance over a century ago. As times change and the issues faced by businesses and individuals evolved, we have developed specialised capabilities in tax, advisory and consulting to help you address emerging new challenges across focus areas like digital transformation, cyber security and privacy, data, sustainability, mergers and acquisitions, and more.

    In Singapore, we have more than 3,500 partners and staff to help resolve complex issues and identify opportunities for public, private and government organisations to progress. As part of the PwC network of more than 284,000 people in 155 countries, we are among the leading professional services networks in the world focusing on helping organisations and individuals create the value they are looking for.