Overview
Svc Delivery Executive, Svc(IMS) Ldrship
Date: 12 Jan 2026
Location:
Singapore, Singapore
Company:
Singtel Group
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
The Service Delivery Manager is the leader to a team of school support personnel providing end-user computing support to schools. You are professional and experienced in customer service, human resource coordination and contract administration. You will be responsible for conducting regular customer visits, managing and counselling support personnel. You will also assist with up-sell services, address escalated issues, billing queries and delegate assignments to support personnel. You are responsible for the good customer satisfaction for the support services. You will also coordinate desktop education programmes for customers.
What will you do?
- Conduct regular customer visits
- Manage and counsel support personnel
- Assist to up-sell services
- Address escalated issues and billing queries
- Delegate assignments to support personnel
- Coordinate desktop education programmes for customers
- Ensure good customer satisfaction for support services
- Manage the schools as the position requires direct interface with schools
- Manage NCS staff that are deployed in schools
- Be the liaison person between school and NCS backend teams
- Address and resolve issues and problems faced by schools
The ideal candidate should possess:
- At least 3-5 years of relevant experience in IT Infrastructure Support
- Minimally ITIL Foundation
- Experience in customer service
- Experience in human resource coordination and contract administration
- Good customer relationship management experience
- Excellent written, oral and presentation skills
- Degree / Diploma in a relevant field
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.
