Overview

Job ID: 25201830 | Regional Office
View on Map: Singapore Regional Office

JOB SUMMARY

The Senior Regional Director of Residential Operations (SRDOR) provides professional management and above property oversight of the company’s managed and franchised branded residences.  The position will be based in our Singapore regional office. Oversight responsibilities are pursuant to the terms of our management agreements and company residential brand standards. The SRDOR ensures compliance with regulatory requirements, standard residential operating procedures and governing documents. They will use expert knowledge to facilitate decisions in association governance, finance and accounting, property management and owner and associate engagement.  The SRDOR will work as a member of a small Residences team and actively collaborate and support the development of new pipeline projects. 

 CANDIDATE PROFILE

Education and Experience

  • Bachelor’s degree in Hospitality Management, Real Estate or Finance
  • 8-10 years of experience working in the hospitality and/or property management business.
  • Property Management license (CMCA, AMS, IREM, CAM) and/or any other relevant property management certifications. 

CORE WORK ACTIVITIES

  • Maintain complete knowledge of and compliance with all company policies and procedures.
  • Lead the sites through the Business Priority Matrix goal setting process and approves annual goals.
  • Perform property operational reviews and evaluations.  Review property compliance with local real estate and residential laws/regulations, management agreements and other governing documents.
  • Ensure compliance and timely completion of all self-audits, reports and documents any inconsistencies or instances of non-compliance.
  • Support residential teams in research, content and tools to communicate best practices in residential and mixed-use execution. Serve as in-house expert on market specific residential requirements.
  • Partner with the brand teams to create relevant brand extensions that create value to the key stakeholders and that aligns and enhances the brand.
  • Partner with hotel operations teams and hotel-based General Managers to create the operating structure to meet company obligations post opening of hotel/residence projects.
  • Provide guidance in property management set-up, including establishing home owners’ associations.
  • Represent Marriott International above property leadership by attending Annual Meetings as needed.  Handle owner/tenant/board complaints that require escalation above the project level.
  • Guide leadership on the appropriate method of communication for non-compliant residents related to property rules and regulations, and on the appropriate way to handle documentation served by a process server (e.g., subpoenas, law enforcement).
  • Participate in the interviewing and hiring of residential property leadership positions.  Assists in the sourcing and placing of world class residential talent.
  • Provide regular feedback on site leader performance to hotel general managers.
  • Provide input on all aspects of residential brand standards, heart of the house design, standard operating processes, safety programs, and implementation of labor management systems. 
  • Partner with the COO APEC and Senior Vice President, Residential Operations in the creation of key residential initiatives that focus on product quality, financial results and that are aligned with the company’s strategic plan.
  • Facilitate consistent implementation of high standards for life safety, loss prevention, unit owner identity and privacy protection through the creation of above property audits and site visits. 
  • Maintain awareness of the physical plant(s) with attention to protection of the asset and plans to increase its value through superior care. 
  • Participate in the development of training programs related to property management. 
  • Review and approve annual budgets.
  • Support in post-deal signing and pre-opening in property and asset management issues.

MANAGEMENT COMPETENCIES 

Leadership
  • Adaptability – Maintain performance levels under pressure or when experiencing changes or challenges in the workplace. 
  • Communication – Convey information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem solving and Decision Making – Identify and understand issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor – Exhibit behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
Managing Execution
  • Building and Contributing to Teams – Participate as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results – Set high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing– Gather information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals.
Building Relationships
  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships – Develops and sustains relationships based on an understanding of owner/developer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset – Supports Associates and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures Associates are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
  • Organizational Capability– Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Skill in working with association governance organizations. This includes knowledge of statutory requirements, condominium and condo-hotel structures, and meeting management (such as agendas, Robert’s Rules of Order).
  • Knowledge of the operating principles and practices of all brand hotel and Residences functions to support successful operations of the overall property.
  • Knowledge of general accounting principles and company accounting policies and procedures. This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
  • Knowledge of financial principles and practices required in an owner association environment, to include budget management and tracking, governance and governmental filing requirements, and reserve study procedures. 
  • Knowledge of profit and loss statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
  • Ability to read, understand, and adhere to basic contract elements (e.g., management agreement, terms, condominium act declaration/by-laws, warranties, and turnover documents).
  • Ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports.
    • Knowledge and ability to prepare contract documents to formalize business process.  Knowledge of the bidding and contracting processes and relevant local regulations and requirements.
    • Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner’s assets.
    • Ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).
    • Ability to focus attention on Board Members, Owners, and Associate’s needs and professionally address issues and concerns as they may arise.

    • Ability to think critically and strategically to ensure the brand continues to grow in a meaningful way both internally and externally in the market and against competing companies.

       

 
  • Basic Competencies – Fundamental competencies required for accomplishing basic work activities. 
  • Ability to effectively communicate with board members, board presidents, owners, tenants, executive leaders within Marriott International, Hotel GM’s and Associates. 
  • Strong Presentation Skills
  • Self-Motivated individual with strong organizational skills and time management skills
  • Ability to prioritize responsibilities, projects and generally promote a highly productive, professional work environment.
    • Creates an environment of continuous improvement

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties under 30 leading brands spanning 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit news.marriott.com. In addition, connect with us on Facebook, Twitter and Instagram.