Overview

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be a champion for our SME customers. As a Customer Service Unit Intern, you’ll be on the front lines of providing exceptional support to our valued small and medium-sized enterprise clients. You’ll play a vital role in ensuring their banking experience is seamless, efficient, and tailored to their needs, contributing to their success and the growth of our bank.

How you succeed

To excel in this role, you’ll need to be customer-centric, proactive, and possess a strong sense of ownership. You’ll thrive in a fast-paced environment, be eager to learn about our products and services, and demonstrate a commitment to resolving customer issues efficiently and professionally. Your strong communication skills and attention to detail will be crucial in delivering a positive customer experience.

What you do

Your responsibilities will include:

  • Customer Service & Support: Assist in servicing SME customers’ requests in middle office functions, including gathering information for account reviews and obtaining documents for account remediation.
  • Reporting & Analysis: Assist various teams in preparing regular management reports on team productivity, providing insights into performance and identifying areas for improvement.
  • Process Improvement & Automation: Be involved in process automation or enhancement initiatives, contributing to improved customer experience and turnaround times.
  • Customer Communication: Professionally and efficiently handle customer queries, building strong relationships and ensuring their needs are met.
  • Knowledge Development: Receive on-the-job training in processes and customer communications, expanding your knowledge of our products and services.
  • Proactive Problem Solving: Independently take ownership of issues, identifying opportunities to enhance operational efficiency and customer experience.

Who you work with

The Customer Service Unit within Emerging Business is dedicated to providing exceptional support to our SME clients. You’ll work alongside experienced customer service professionals in a collaborative and supportive environment.

Who you are

  • Open to learning and feedback
  • Currently pursuing an undergraduate degree.
  • Proficient in MS Excel and PowerPoint.
  • Customer-centric with a strong desire to provide excellent service.
  • Proactive and able to take ownership of issues.

Learning Objectives

This internship will provide you with:

  • The ability to work independently and take ownership of issues, handling customer queries professionally and efficiently.
  • A strong understanding of our products and services, enabling you to provide informed and accurate support.
  • Skills in identifying areas for process improvements and enhancing operational efficiency and customer experience.
  • Practical experience in a fast-paced customer service environment.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.