Senior Manager, D+TT PMS Specialist

DURATION: July 2026 – November 2027

LOCATION: APEC, Hong Kong, Macau or Taiwan

JOB SUMMARY

As Senior Manager of Property Management Systems (PMS), you will lead the end-to-end deployment lifecycle for Opera Cloud across the hotel portfolio, ensuring application readiness, hotel readiness, configuration quality, and stable cutovers. This role spans both core Opera Cloud functional areas—Hotel Reservations/Front Office and Sales & Catering—and partners closely with the Data Center Readiness function to validate new data center locations, test readiness, and enable scalable rollout waves.

Expected Contributions

• Own all stages of Opera Cloud deployment from discovery and planning through build, test, cutover, hypercare, and transition to steady-state support.
• Application readiness and certification: define prerequisites, validate configurations and integrations, coordinate certification activities (as required), and ensure evidence-based sign-off for each deployment wave.
• Data center deployment readiness testing: plan and execute testing in new Opera Cloud data center locations (performance, connectivity, resilience, integration validation), working closely with the Data Center Readiness lead to resolve dependencies and secure go/no-go approvals.
• Hotel readiness (new and existing): assess and drive site readiness across network/connectivity, devices/peripherals (as applicable), user access, operating procedures, training enablement, and cutover planning.
• Configuration management: lead hotel setup, tenant/environment configuration, and module configuration for both Reservations/Front Office and Sales & Catering; ensure standard templates, governance, and controlled deviations.
• Troubleshooting and issue resolution: triage and resolve hotel setup issues across environments and integrations; coordinate with vendors/partners and internal teams using structured incident/problem management.
• Testing leadership: oversee test strategy and execution (SIT/UAT/regression), define acceptance criteria, coordinate defect management, and ensure readiness for cutover.
• Cutover and hypercare: lead deployment command-center activities, coordinate cutover runbooks and backout plans, and ensure rapid stabilization post-go-live.
• Stakeholder management: act as the primary PMS deployment leader across IT, hotel operations, commercial teams, vendors, and program leadership; communicate status, risks, and mitigation plans.
• Continuous improvement: capture lessons learned, improve configuration standards, readiness checklists, and repeatable deployment tooling for scale.

Key Deliverables

• End-to-end Opera Cloud deployment plan and integrated rollout schedule (by wave/hotel) covering both Reservations/Front Office and Sales & Catering.
• Application readiness and certification evidence packs (prerequisites, configurations, test results, approvals/sign-offs).
• New data center testing plan, execution results, and go/no-go readiness summary in partnership with Data Center Readiness.
• Hotel readiness assessments and action plans (new and existing hotels), including cutover/hypercare plans.
• Standard configuration baselines/templates and a controlled configuration repository for hotel setups.
• Test strategy, test scripts/traceability, defect logs, and UAT sign-off for each hotel/wave.
• Cutover runbooks, backout plans, and hypercare stabilization reports.
• Operational handover artifacts (support model, escalation paths, known errors, and ongoing maintenance procedures).

Education and Experience

• Bachelor’s degree in Information Technology, Hospitality Systems, Business, or equivalent practical experience.
• 5+ years of experience in hospitality technology, PMS platforms, and/or large-scale hotel application deployments (multi-hotel and/or multi-region preferred).
• Demonstrated experience delivering end-to-end implementations of Opera Cloud (or comparable PMS) including configuration, integrations, testing, and go-live support.
• Strong functional understanding of hotel operations and systems, including Reservations/Front Office workflows and Sales & Catering (inventory, event management, catering packages, blocks, group business).
• Experience coordinating testing cycles (SIT/UAT/regression), managing defects, and driving issue resolution to closure.
• Comfort working with environment readiness, networking/connectivity concepts, identity/access, certificates/allowlists, and integration dependencies; able to partner effectively with Data Center Readiness and infrastructure/security teams.
• Excellent troubleshooting skills with a structured approach to root cause analysis and documentation.
• Strong program execution, stakeholder management, and communication skills; able to present risks, options, and recommendations to leadership.
• Experience with ITSM and change governance (incident/problem/change) and working in command-center cutover/hypercare environments.
• Experience with related hospitality systems and integrations (e.g., channel manager, CRS, POS, payment, identity/SSO, BI/reporting, interfaces to finance/HR).
• Familiarity with Oracle Hospitality implementation methodologies, or equivalent enterprise deployment frameworks.
• Experience in global/regional rollouts and operating across time zones.

Working conditions: This role supports critical deployment and cutover windows and may require after-hours or weekend work during go-live and hypercare periods.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.