Business Manager – Sales COO

Job Summary

• Global change manager for an investment Programme, focusing on key initiative through continuous system enhancement and process optimization.
• Supporting high-profile business projects and managing sponsors and stakeholders with competing priorities.
• Connect Corporate and FI Sales in the West to understand the specific sales efficiency improvement opportunities.
• Build and manage relationships with key stakeholders in Business, COO, Operations, Technology, and other support functions; partner where needed to drive key Sales initiatives ensuring front to back alignment. Identify and resolve any gaps as they arise to ensure that cross-functional initiatives are set up for success.

Key Responsibilities

• Global change manager for an investment Programme, focusing on streamlining sales booking workflow, expanding E-distribution, and improving client experience through continuous system enhancement and process optimization.
• Maintain close working relationship with appropriate delivery teams from Technology, Operations as well as across market functions. Facilitate an open and direct communication of issues, needs, queries, etc. such that these may be solved with common agreed solutions in an efficient, and professional manner.
• Standardising all project management disciplines to follow best practice and simplifying where possible to drive simpler, faster, better processes for the bank.
• Ensure that the governance and compliance framework grow in step with the business functions by routing all new developments through the existing regulations or SCB internal policies.
• Deliver a culture of risk management and ensure all teams comply with the risk management processes in place.
• Contribute to continuous process improvement and sharing best practice.
• Ensure that the governance and compliance framework grow in step with the business functions by routing all new products through the existing Non-Financial Risk Committee (NFRC) and making the NFRC core to control and supervision of the business.
• Support supervision of the framework to ensure business functions covered by this role comply with internal policies, procedures, codes and applicable external laws and regulations and adhere to the expected ambitious standards set out in the Markets Code of Conduct.
• Support the assessment and effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Our Ideal Candidate:

• 6+ years of relevant experience in Banking domain
• Has good understanding of Markets’ products with prior experience in front office / COO / operations roles. 
• Has experience supporting high-profile business projects and managing sponsors and stakeholders with competing priorities. 
• Is an analytical thinker with strong business analysis and planning skills; capable of identifying and interpreting a wide range of issues, and a ‘big picture’ understanding.
• Has good organisational, problem solving and written / verbal communication skills.
• Is flexible and adaptable; able to work in ambiguous situations.
• Is resilient and tenacious with a propensity to persevere.
• Has excellent critical thinking skills and can think creatively about alternative approaches to achieve a result.
• Must be an initiative-taking and energetic collaborator; able to work collaboratively and motivate others to achieve high standards.
• Ability to manage confidential/sensitive information discretely.

Role Specific Technical Competencies

• Risk Management 
• Business – Market Knowledge
• Business – Products and Processes
• Business – Financial Analysis and Control
• Markets – Technical Analysis
• Markets – Fixed Income Analysis

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers