Lead, Employee Listening and Experience(Singapore, UK)

JOB SUMMARY

• This role could be based in Singapore and UK. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

A bank with a soul

• We are a global bank which is big enough to be relevant to the world’s most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic markets where we have operated for over 150 years.  We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth. 
• We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise – Here for good. Our unrivalled network and unique culture make this organisation special, and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers. 

What is the Opportunity?

• As a Bank, we hold “think client” as one of our valued behaviours – it’s how we ensure that we’re working on things that matter to the people we serve.  That value doesn’t just apply externally – we think client when we’re considering our colleagues too.  Doing it requires us to have a strong understanding of what our people are thinking and feeling; what’s helping our people to be at their best every day; and what’s unhelpful and causing a drag on our people’s ability to have an impact. 

• Our work is to listen to understand, and act to improve the lived experience of every colleague in the Bank.  We do this to enable our people to do great work, and enable the Bank to be a great place to work.  We have a holistic, tech enabled approach to employee listening and experience.  We run an annual employee census, continuous listening and structured surveys at moments that matter across the lifecycle, and compliment these activities with an approach to EX research that gives us detailed understanding of people’s everyday lived experience.  We are continually looking for new ways of listening that enable us to be at the cutting edge of the EX field.  We’re now looking for a talented team player to play a lead role in running and improving the approach we have in place, and providing the innovation and thought leadership to take it to the next level. 
• The role will sit within our Organisation Development team.  We’re a well networked, high profile team that collaborates with specialists and leaders across the Bank to design and deliver a range of interventions that grow our culture, live our purpose, and make this a great place to work and Bank. We have a strong track record of taking insights from our measurement practice and using them to shape the future of the organisation and the everyday lives of our people.  The successful candidate will be central to this going forward.  

RESPONSIBILITIES

• You will play a lead role in our approach to employee listening and experience. You will be a critical thought leader and voice in identifying opportunities to continuously improve our employee experience.  Key elements of your role will include:
• Own and run the Bank’s employee listening approach.  This is more than ‘just running surveys’. Our approach to date has been the critical input into defining the Bank’s culture framework, adopting hybrid working, and redesigning key processes such as how we reward and performance manage our people.  Owning this platform includes all the things that you would expect – design, launch, training, reporting, insight generation and communication.  You’ll work with specialists both within and beyond our team (including communication experts, technologists, operations specialists and local champions), and you’ll work extensively with our ecosystem of partners 

• Establish new ways to measure EX (Experience), and connect this to CX (Customer experience)  – AI and machine learning will change our world significantly.  We plan to be on the front foot with this change.  Over the last couple of years we’ve come a long way in measuring experience at the critical moments that matter along the employee lifecycle and then joining the experiences up to generate insight.  We have much more to do however, and always with the client / client experience in mind 
• Democratise and encourage adoption of EX and culture data across the organisation – data is most powerful if it’s shared and used!  We’ve started on a track to democratise data access, giving every employee in the Bank full self-service access to the results of our employee survey.  This is a sign of intent, but there’s much more we can do, and you will be looking for opportunities to amplify access, understanding and adoption 
• Identify the opportunity to close the gap between expectation of the Employee Value Proposition and it’s experience – we have a clear view of our global EVP.  It’s central to our employment branding work, and a key input into our people strategy.  We need to continuously look for opportunities to make it real every day, closing the gap between the expectations we set for our employees and their day-to-day experiences.  Insights from our listening activities need to drive decisions as to where we invest.  In partnership with our colleagues in People Insights and Analytics, you will help to turn data into insight, and play a thought leadership role in where the Bank should invest.
• Report to the Board, Global Management Team, HR Management Team and the Bank’s wider leadership team on the status of culture and EX – we have widespread interest across the Bank in the data and insights we capture.  This role will give you the opportunity for exposure at all levels of the Bank, and includes sharing survey results, generating insights and communicating recommendations on what needs to change

What’s in it for you?

• We are serious about change and transformation; we have the backing and support of our CEO and his team and we are adventurous and creative in pushing the boundaries.  If you join us, you will 
• Work at the leading edge of your field, partnering with the best of the external world and applying the latest thinking

• Be able to innovate and try out new approaches and methodologies. This is an organisation which has a track record of investing in innovative approaches
• Be able to work with autonomy, while being able to draw on others’ expertise and insight when you need it and leaders that will support you
• Feel able to make a real impact to an organisation which is passionate about making a difference in the communities in which it operates. You’ll have a platform that’s as big as you dare to make it.  Client experience follows employee experience, so you’ll play a vital role in driving changes that result in this Bank delivering on its purpose
• Join a supportive team of world class professionals.  We are all passionate about our work.  We care about each other as people as well as supporting each other in the work…..and we have lots of fun.
• Grow, develop and learn.  Our task is too large to deliver based on our current skills and abilities.  We are committed to developing ourselves and each other. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group CHRO
• Group HR Management Team
• Employee Advocacy Management Team
• Global Head of Organizational Development
• Head of Employee Listening and Experience
• Workforce Management & Analytics
• Head of Internal Communications

Our Ideal Candidate

What do you need to succeed?
The following things are going to be important for your success:

• First and foremost, our valued behaviours will talk to you and you’ll want to role model them – “Do the right thing”, “Never settle” and “Better Together” – on a day-to-day basis.  You’ll seek opportunities for self-development and growth
• 8+ years of relevant experience in  Organisational Development, Organisational Psychology, Human Capital Consulting, Talent Analytics or a related field.  
• Successful track record in surveys and EX research, either as an in-house specialist or consulting into large multi-national organisations
• Technical know-how for valid survey design, sampling techniques, data analysis, – you need to be comfortable getting your hands dirty, and enjoy ‘geeking out’ now again 
• An ability to balance art with science. You have to be able to strike a balance between rigour and practicality – you’ll describe yourself as a pragmatist
• You’ll be a fan of organisational development and fascinated with how organisations behave.  You’ll think systemically, and you’ll smile when we talk about Burke Litwin
• You’ll say (and mean) things like, “data’s great, but without context, insight, and recommendations on practical applications it’s just data”.  
• You need to be obsessive about collaboration – not for collaboration’s sake, but because you’ll appreciate that understanding of the problem, designing the solution and driving change requires you to have the right people in the conversation (you can’t do it on your own)
• Being able to communicate clearly and passionately is important – you’ll get the opportunity to present on stage, and you’ll need to be able to write Board papers, draft employee communications, and put together compelling PowerPoints (sorry, PPT isn’t going anywhere yet). 
• A purple unicorn that can turn your hand to anything (desirable)
• You’ll read right to the bottom bullet point

Role Specific Technical Competencies

• Workforce Analytics
• Climate Assessment and Management
• Influencing Through Expertise
• Communication (writing, presenting)
• Human Resources Consulting
• Organizational Development Issues and Practices
• Planning: Tactical, Strategic

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers