Head, Cloud Operations

Job Summary

If you are not an engineer, cannot code, and are unable to motivate the organisation on the benefits of cloud, this role is not for you. 
The Head of Cloud Operations is responsible for overseeing the management, performance and reliability of cloud infrastructure across the organization. The role ensures the efficient operation of cloud services, driving automation, cost optimisation, and scalability. The role leads incident response, ensures security and compliance and collaborates with cross-functional teams to support business objects. 
This role has the responsibility of keeping platform healthy meeting all risk appetite indicators, ensuring services run to SLAs and to ensure continual commercial and risk benefits are availed for the organisation.
The role also oversees all the changes in the cloud environments, monitoring the cloud estate, ensuring consistent cloud service delivery while driving continuous improvements in cloud processes and performance.

Strategy
•    Measure value realization goals are aligned to strategy such as operational costs, business growth etc.
•    Own, maintain and manage the exit management and contingency plans for cloud platform
•    Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud services

Business
•    Anticipates what clients want and delights them with continual value and service assurance knowing, more than anything, cloud services must be continually available and secure
•    Keep the cloud platform and cloud services continually operating to agreed service levels
•    Respond in a timely manner to incidents to recover services asap
•    Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments
•    Ensure all changes on the environments are done in a safe manner
•    Reduce toil and automate solutions to reduce risk and prevent manual solutions
•    Optimize cloud resource utilization and implement cost management strategies to ensure efficient spending and alignment with budgetary goals
•    Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance
•    Forge trusted partnerships with internal control and governance teams to drive confidence in the cloud platform and its services
•    Ensure operational effectiveness of controls across technology and cyber on the cloud environment 
•    Lead regular service review meetings with cloud service providers to assess performance, address issues, and ensure SLA’s are met
•    Facilitate blameless postmortems to analyse incidents, identify root causes, and implement improvements without assigning fault, fostering a culture of learning and accountability
 

Key Responsibilities

Processes
•    Work with Technology Governance to issue appropriate policies, procedures and quality checks for operating and servicing cloud workloads across the bank
•    Ensure the cloud platform is aligned with service management and change management process for the bank
•    Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience.
•    Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate.
•    Support regulatory audits, direct audits and RFI’s on cloud environments

People & Talent
•    The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud engineers that together are obsessed with customer (internal or external) needs
•    The team believes and advocates efficiency as a continuous engineering challenge not a commercial ambition
•    When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services
•    Drives a deep sense of entrepreneurialism into the team to endlessly pursue opportunities with the cloud for the bank
•    The team of talented engineers has it drilled into them that their success also pivots on the ability for other engineers to deploy workloads on the cloud platform easily and seamlessly
•    Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers
•    Keep a list of practical yet challenging objectives and measures for the team and individuals to target

Risk Management
•    Drive for the closure of risks, operational events and audit findings on time, once and done
•    Educate the team on risk management and continual mitigating of risk
•    Comply with organisation risk management framework
•    Find automated solutions to reduce risk and prevent human and manual solutions
 

Skills and Experience

Governance
•    Ensure the value determination & realizations for workload migrations to cloud
•    Ensure compliance with all applicable SC governance frameworks
•    Adhere to and optimise cloud governance frameworks and processes
•    Stay aware of changing regulatory landscape so that we can proactively manage the emerging requirements for workloads
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Responsibility for building a culture of good Conduct within the team.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Cloud migration team to achieve the outcomes set out in the Bank’s Conduct principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter.
•    Responsibility for risk, control and Conduct in the function and providing oversight over the risk, control and Conduct in the function.
•    Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role.  Examples include:

• Timely escalation and proactive management and mitigation of risks and issues.
• Sharing lessons learnt with colleagues to prevent future errors.
• Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up.
• Cooperating fully with requests from regulators and Group Internal Audit.  
• Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams.
• Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following:
• Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management.
• Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review.  
•     Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award

Key stakeholders
•    Global Head, Cloud Platform
•    Global Head, Workplace Services & Service Management
•    Head of Architecture, Cloud Platform
•    Head, Cloud Platform Engineering
•    Head, Cloud Platform Services
•    Head, Cloud Security
•    Head, Cloud Regulatory Governance
•    Application owners across CIB, WRB, Functions
•    Application owners across CDO, ICS and Countries
•    Distinguished Engineers

Our Ideal Candidate

• BACHELOR OF ENGINEERING
• CLOUD, SECURITY, AI/ML, FINOPS
• SINGAPORE COMPUTER SOCIETY OR EQUIVALENT
• TOGAF, AWS, AZURE, CCSK, CCSP
• JAVA, C#, PYTHON, GOLANG, INFRASTRUCTURE AS CODE

Role Specific Technical Competencies

• Software Engineering    
• Strategic thinking    Core
• Thought Leadership    
• Cloud Architecture    
• Cloud Technologies    
• Monitoring & Incident Management    
• Cloud Infrastructure Management    
• Resiliency and Security    
• Cloud Regulations    
• DevOps    
• FinOps    
• Compliance and Governance    
• Leadership    
• Mentoring and Coaching    
• Advocacy    
   

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers