Overview

Group Technology Services

Storage Engineer – (240001PK)

Description

 

The successful candidate will be based in Singapore and its responsibilities include service management, vendor management, product deployment, administration, and support escalation of enterprise storage infrastructure across multiple countries. The role requires collaboration with architecture and technology teams to engineer and deliver innovative storage solutions to accelerate technology transformation. 

Responsibilities

 

  • Provide operational support for the storage infrastructure, including service management, vendor management, lifecycle management, product deployment, administration, and support escalation of enterprise storage systems from Huawei, Hitachi, Dell EMC, NetApp, HPE, IBM and Brocade.
  • Partner with infrastructure and application teams to deliver storage solutions, projects, and drive migration to strategic storage platforms.
  • Take ownership of storage related incidents till resolution with impact analysis, root cause analysis and preventive measures. Ensure problem tasks are timely closed.
  • Ensure all service outages are restored in a timely manner and abide by the Fix-Once principle.
  • Lead and review storage system changes to ensure smooth execution and compliance to the change management framework.
  • Conduct performance analysis, tuning, automate system operations, and capacity planning.
  • Perform proactive review of processes, improve, automate, and harmonize them.
  • Conduct deep dive analysis of operational issues, identify improvements to mitigate risks, and develop appropriate control measures.
  • Coordinate the execution of periodic controls and reviews, including the development of metrics, reports, and standards.
  • Support audit and compliance activities, manage department corrective actions, provide input to the risk assessment process.
  • Participate in morning coverage, weekend work, DR tests, bank-wide maintenance activities, etc.
  • Able to support and respond to ad-hoc requests from time to time including outside of office working hours.

 

Qualifications

 

Qualifications, Skills and Experience Essential

  • Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Engineering.
  • At least 10 years’ experience working in a storage environment with understanding of service and project management.
  • Extensive experience in IT infrastructure concepts and solutions.
  • Strong working knowledge of enterprise SAN / NAS storage technologies from Huawei, Hitachi, Dell EMC, NetApp, HPE, IBM and Brocade.
  • Working experience in scripting and automation.
  • Working knowledge of virtualization technologies (e.g., VMware, Hyper-V), Windows, Linux, AIX, and Solaris.
  • Knowledge of automation tools, scripting such as Ansible, Terraform.
  • Platform performance management and capacity planning.
  • Extensive experience of investigating and managing infrastructure related incidents.
  • Excellent product management experience.
  • Strong knowledge of cyber-security, data security best practices and compliance requirements related to Storage and Backup.

 

Personal Characteristics

  • Excellent communications skills with the ability to explain complex technological ideas and concepts in a way that is understandable to a non- technical audience.
  • Strong sense of personal accountability in providing efficient end-to-end delivery with a high focus on costs.
  • Highly motivated, result oriented, attention to details, ability to work independently with a high sense of integrity, flexibility, and urgency.
  • Ability to manage multiple assignments while keeping the focus and meeting key goals.
  • Ability to build and maintain partnerships.
  • Extensive experience in collaborating with vendors, professional services, and providers.
  • Excellent team player with strong interpersonal and communication skills.

 

Primary Location

: Singapore

Job

: Infrastructure Services

Organization

: Group Technology Services

Schedule

: Permanent

: Full-time

Job Posting

: 19-Nov-2024, 4:11:42 AM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.