Overview
Group Operations & Technology Division
Description
About the Role:
We are seeking a skilled and analytical Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.
Key Responsibilities:
– Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.
– Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
– Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation’s needs, leveraging technologies such as automation, AI, and data analytics.
– Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
– Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
– Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
– Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation’s requirements and are ready for deployment.
– Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.
Qualifications
– 5+ years of experience as a Business Analyst, with a focus on operations or digital transformation.
– Strong understanding of business process analysis and improvement methodologies.
– Experience with digital tools and technologies, such as automation platforms and data analytics.
– Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
– Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation’s needs.
– Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.
– Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).
Primary Location
: Singapore
Job
: Technology Solutions
Organization
: Group Operations & Technology Division
Schedule
: Permanent
Job Posting
: 10-Oct-2024, 12:24:28 PM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
