Paid Services Account Manager, Amazon Global Selling

DESCRIPTION

Amazon is committed to supporting businesses becoming successful Selling Partners. We are looking for a results-driven and motivated individual to deliver premium level of services to Selling Partners in order to drive growth and customer satisfaction by managing relationships and developing strategies.

In this role, you will be a consultant building and executing joint action plans with your Selling Partners, delivering core input insights with relentlessly high operational standards.

The ideal candidate for this role should possess client management skills with the keen ability to work backwards with sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment. They should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

They are agile, inventive, and an advocate for their sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Key job responsibilities
Paid Services Account Managers are responsible for driving seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. They key responsibilities include but not limited to:

Business Analysis and Planning:
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, deliver solutions, and scale benefits to impacted sellers.
• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of sellers.
• Proactively seek out new opportunities for customers and sellers. Create tailored solutions and recommendations. Present compelling growth recommendations through a consultative approach.
• Design seller growth action plans, collaborating effectively with cross-functional teams and your sellers finding joint areas of opportunity to drive customer success with Amazon.
• Possess the ability to manage and deliver against challenging account goals. Able to assess and prioritize greatest value-add growth actions and deliver for sellers.
• Implement and track metrics to record the success and quality of your portfolio of sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Seller Relationship Management:
• Build effective working relationships with your sellers; be a trusted advisor and a business advocate.
• Deliver timely, accurate and professional operational support to all sellers in your portfolio within a specified SLA.
• Drive optimal Program and Account Manager satisfaction.
• Liaise with other partner teams and coordinate cross-functionally to resolve seller issues and questions quickly with high quality.
• Play a “consultant” role with oversight of key activities that are underway for the seller, following up, escalating, and clearing blockers as appropriate across organization. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a large customer set.
• Educate sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

Program Leadership and Process Excellence:
• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.
• Own project status communication. Consistently impart clear and concise summaries for the projects you are involved with to your leadership/management team and are effective at answering questions in detail.

BASIC QUALIFICATIONS

– 5+ years experience in Account Management, Customer Success, Management Consulting and/or client-facing roles with relevant experience in negotiating, nurturing, and growing customer relationships.
– Bachelor’s degree or equivalent.
– Track record of delivering results exceeding sales objectives.
– Strategic thinking and analytical skills to solve problems, develop business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
– Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
– Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
– Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.

PREFERRED QUALIFICATIONS

– Experience in E-Commerce, and/or B2B2C Platform-based businesses, Consulting.
– Effective written and verbal communication, as well as presentation skills, especially with business decision makers and upper management of internal stakeholder and external clients.
– Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
– Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.