At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

To support the Account Managers (AM) and Directors on handling the sales support for a set of local Government Customers.

Make an Impact by:

• To support the Account Managers and Directors (Sales Team) in managing the accounts assigned, handling customers’ enquiries, escalations, and billing activities
• To understand and identify customer’s needs for quotation generation and order raising.
• Support Sales Team in billing and customer reporting
• To understand and appreciate Singtel product and service offerings to provide better services and advice to customers.
• To understand and help to improve internal processes to support the Sales Team in streamlining and improving the processes
• Ensure that customers’ specified reports are provided to customer’s SPOC promptly and accurately:
• Confirm bill reflects accurate customers’ PO number and date supplied. 
• To ensure all the service billing start date is verified and aligned according to PO or contract term.
• To achieve high customer satisfaction.
• To play a key ambassador role for Singtel
• To meet financial KPI
• Independent, self-starter and strong strive

Skills for Success:

• Diploma and above with 2 or more years in sales support experience.
• ICT / telco knowledge preferred
• Able to build good customer relationships at all levels