Overview

Network Security Engineer

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Date: 8 Dec 2024

Location:

Singapore, Singapore

Company:
Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

 

As a Network Security Engineer, you will provide Level 1.5 centralize technical support (Network, Cyber and Server) for all NCS clients.

What will you do?

  • Participate in maintenance standby duty to cover 24×7 support on rotational basis as pre-assigned by the team lead
  • Ensure SLA Level is achieved every single fault case.
  • Ensure escalation is carried out when a fault call is beyond the knowledge of L1. 
  • Attend to daily call assignment when not in standby during office hours.
  • Perform weekend or after office hours duty though not on standby if required.
  • Attend to preventive maintenance not limited to hardware inventory.
  • Follow up case from opening till closure.
  • Update incident tickets properly and promptly.
  • Get certifications required to support key customers.
  • New assignment by Ops manager or TSM when needed.

 

The ideal candidate should possess:

  • Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
  • Preferably 2 or more years of IT working experience
  • Basic Cisco and Alcatel switches/routers/wireless knowledge
  • Basic network troubleshooting skills on layer 2 and layer 3
  • Basic Network Security Knowledge
  • Basic Server Administration Knowledge
  • Certification in CCNA or any other network certifications will be value-add
  • Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
  • Strong problem-solving skills and ability to think out of the box
  • Team player with strong communication and interpersonal skills
  • Self-motivator with a positive attitude and with high energy
  • Customer focused
  • Proficient in written and spoken English
  • Able to travel as required

 

 

We are driven by our AEIOU beliefs – Adventure, Excellence, Integrity, Ownership, and Unity – and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

 

Together, we make the extraordinary happen.  

 

Learn more about us at ncs.co and visit our LinkedIn career site.

 

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.