At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by:

• Provide specialist technical support for customers. Receive, detect, diagnose, test, isolate and resolve network problems across all Singtel network platforms (Fibre, Ethernet, GPON and IP).

• Ensure fault management procedures are followed and adhered to and those key stakeholders within the company are informed of customer and network faults as required.

• Ensure that customer Service Level Agreements are met and that the customer is provided with regular updates pertaining to their fault.

• Update of ticketing system for daily fault clearing and routine maintenance purposes.

• Be onsite to investigate and resolve transmission link problem occurring at customer’s end.

Skills for Success:

• Currently pursuing a Diploma in Engineering or related field.

• Technical knowledge with current and next generation voice and data networks, interfaces, systems and technology used.

• Experience with fibre , Ethernet and GPON.

• Demonstrated experience in a customer focused environment.

• Demonstrated trouble shooting and analytical skills.

• Excellent organisation skills with the ability to follow things through to completion with good self-management and work organisation skills.

Your Career Growth Starts Here. Apply Now!