At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

Support the Operations team in managing Singtel Managed Cloud (Private & Public) platforms to deliver sustained level of availability to meet Corporate customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, especially in managing vendors to deliver the expected service to Singtel customers.

In addition, to support technical implementation & operational support for both On-Prem VMware Infra & Public Cloud (eg. AWS & AZURE) infrastructure & services defined by the respective customers by Service Levels.

Make an Impact by:

Management Support:

1. To assist the Operations Director / Operations Team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
2. To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
3. To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
4. To execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
5. To execute automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
6. To manage the customer cloud end-to-end onboarding & BAU operations.
7. To support the team on audits, compliance based on international (ISO) and local standards.

Technical Support:

1. Provisioning and de-provisioning Public Cloud Services (AWS / Azure) & Private Cloud (VMware-vCloud Director, vCenter, NSX-T, vSAN)
2. Deploying, managing, and operating Public/Private Cloud environments
3. Identifying appropriate use of Public/Private Cloud operational best practices
4. Estimating Public Cloud costs and identifying operational cost control mechanisms
5. Maintain technical documentation (ensure up to date info)
6. Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
7. Support data/service migration projects
8. Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
9. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
10. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
11. Ensure service level meets the requirement. Implement action plan when required.
12. Review standard operations procedures to ensure relevancy.
13. Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
14. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
15. Provide systems related technical advice to customers or project teams for manageable issues (where applicable).
16. Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
17. To provide 24×7 standby support @Tier-2

Skills for Success:

• Degree in Computer Information Systems or related field
• VMWare VCP Certification or Training.
• Certification in Azure System Administration
• ITIL v3 Foundation Certification – Mandatory
• Certification in AWS System Administration will be a plus
• Minimum 2-3 years working experience relevant to functional area, especially in supporting (AND/OR)
  • Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
  • Public Cloud Infra (AWS & AZURE) Administration
  • Experience with Automation Tools (python and others) will be plus
  • Experience Configuration tool (Terraform and others) will be a plus

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.