Overview
Group Consumer Credit Risk Management
Description
Why Join
As a Collections Supervisor, you’ll play a crucial role in the business objectives of mitigating flow through of accounts to Non-Performing Loan status. You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance between our business needs and customers’ payment abilities.
How you succeed
To excel in this role, you’ll need to strike a balance between empathy and assertiveness. You’ll work closely with your team to develop and implement effective collection strategies, leveraging data and insights to identify opportunities for improvements, including streamlining of processes. Your ability to communicate effectively, both verbally and in writing, will be essential in negotiating with customers and resolving complex issues.
What you do
Manage and lead the Unsecured pre NPL team to control delinquencies and minimise flow through to Non-Performing Loans (NPL)for Consumer and Small Business Lending.
Key Responsibilities:
Responsible for effective portfolio management of unsecured delinquent and assessing the credit worthiness of cases to minimise flow through to non-performing loans (NPL). Supervise and manage subordinate staff in their day-to-day performance and ensure smooth operations daily. Lead and develop a high performing team through personal coaching, feedback appraisals and training, to achieve portfolio and individual indicators set. Analyse portfolio management information and implement collection strategies to control delinquencies. Possess strong process framework to ensure compliance with regulations and Plan for succession and continuity of jobs by identifying and developing potential staff. - Implement work force initiatives to enhance collaboration, maintain high staff morale and positive employee engagement.
Assume projects and streamlining of processes to improve efficiencies or controls.
Who you work with
Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It’s about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world’s strongest banks.
Specifically, you will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses.
Qualifications
Who you are
5-8 years of Collections experiences At least 8 years of working experience with at least 3 years in managerial/supervisory position within banking industry Strong leadership, coaching and motivational skills, with the ability to motivate and develop a high performing team Excellent communication and negotiation skills Analytical and problem-solving skills, with the ability to interpret collections data and apply appropriate collections strategies Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple project.
Who we are
Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Primary Location
: Singapore
Job
: Collections
Organization
: Group Consumer Credit Risk Management
Schedule
: Permanent
Job Posting
: 16-Jan-2025, 2:33:10 PM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
