Overview
Group Human Resources Divisional Office
Description
Who we are
Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so, whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.
Qualifications
Why Join
Play a key role in driving customer satisfaction and experience in the commercial banking sector. As a Customer Service Unit professional, you’ll be responsible for servicing SME customers’ service requests, gathering and extracting information for account reviews, and obtaining documents for account remediation. You’ll have the opportunity to develop your skills in areas such as customer service, data analysis, and process improvement.
How you succeed
To excel in this role, you’ll need to be a strong communicator, both verbally and in writing, with the ability to work effectively with customers, sales teams, and other stakeholders. You’ll need to be detail-oriented, with a strong analytical mindset, and the ability to work independently and take ownership of issues.
What you do
Your responsibilities will include:
• To assist in servicing SME customers’ service requests in the middle office functions such as:
- Gather and extract information for account reviews and notify customers
- Obtain documents for account remediation
• To assist various teams to prepare regular management reporting on teams’ productivity
• Be involved in process automation or enhancements to improve customer experience and turnaround time
• On-the-job training in processes and customer communications will be provided
Who you work with
Global Commercial Banking serves the entire spectrum of customer segments, from large corporations to government entities and SMEs. We offer simple, convenient, innovative solutions that take care of everything from cash management to trade finance. Our team is passionate about finding and growing opportunity for customers, our people, and our business.
Who you are
• A degree in a relevant field
• Proficient in MS Excel
• Strong communication and interpersonal skills
• Ability to work independently and take ownership of issues
• Customer centric with a focus on identifying areas for process improvements and enhancing operational efficiency and customer experience
Learning Objectives
This role will provide you with:
• To assist in servicing SME customers’ service requests in the middle office functions
• Gather and extract information for account reviews and notify customers
• Obtain documents for account remediation
• Assist various teams to prepare regular management reporting on teams’ productivity
• Be involved in process automation or enhancements to improve customer experience and turnaround time
• On-the-job training in processes and customer communications will be provided
Primary Location
: Singapore
Job
: Internship
Organization
: Group Human Resources Divisional Office
Schedule
: Temporary
Job Posting
: 10-Feb-2025, 7:54:31 AM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
