Overview
Group Human Resources Divisional Office
Description
Who we are
Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.
And so, whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
What we offer
Competitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.
Qualifications
Why Join
Play a key role in driving business growth and customer satisfaction in the consumer lending sector. As a Business Quality and Employee Experience Intern, you’ll be responsible for supporting the product, business support, sales, digital, and data teams involved in the end-to-end process for the acquisition, onboarding, and management of various secured lending products offered to consumers. You’ll have the opportunity to develop your skills in areas such as product knowledge, employee experience, and process improvement.
How you succeed
To excel in this role, you’ll need to be a strong analytical thinker, with the ability to work independently and as part of a team. You’ll need to be a creative problem-solver, with a passion for learning and growing in the financial services industry. Your ability to communicate effectively with stakeholders, including internal teams and customers, will be crucial in driving results.
What you do
Your responsibilities will include:
• Get to know the different secured lending products offered to consumers
• Understand employee experience at each stage of the product life cycle from various stakeholders
• Work with stakeholders to explore better alternatives to existing tasks/processes
• Prepare change proposals complete with justifications & mitigation supported by data exploration, analysis & presentation
• Assisting in pre-implementation, implementation, and post-implementation activities for change
• Preparing communication contents, primarily for internal stakeholders
• Any other work as assigned from time to time
Who you work with
Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.
Who you are
• A degree or masters in a relevant field
• Good interpersonal & communication skills
• Proficient with Microsoft Office
• Ability to perform data analysis & storytelling
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
Learning Objectives
This role will provide you with:
• Be exposed to the various consumer lending products available to individuals
• Assist to engage different stakeholders within the end-to-end processes to understand employee experience
• Gain hands-on experience in helping to manage process improvement events
Primary Location
: Singapore
Job
: Internship
Organization
: Group Human Resources Divisional Office
Schedule
: Temporary
Job Posting
: 05-Feb-2025, 9:49:20 AM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
