Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The main duty of the incumbent is to support the below client service activities for accounts managed by Front Office Relationship Managers based out of BOS Dubai, UK & Philippines Onshore (Onshore BOS RM Locations)

Key responsibilities include,

New Account Opening

• New Client account on boarding: to be an intermediary between the RM/(A)RM & the clients for rectifications or clarification
• Assist RMs in onshore locations in coordination with SG BCM/Ops/Compliance on any outstanding matters as required
• Responsible for BOS DPM/DFP/APM account setup

Client reviews

• Assist RM from onshore locations in coordination with SG BCM/Ops/Compliance on any outstanding matters as required

Credit

For UK based RM:

• Full responsibility for submission of new credit applications (including property financing), credit reviews, credit renewals, extensions, limit adjustments and mortgage redemption
• Coordinating with external parties (such as Solicitors) for property related matters

For all other onshore locations:

• Responsible for Credit related applications (new, renewal, modifications)
• Follow up with clients for any credit documentation (e.g. MOC / Facility letter, updated COI)
• Property credit valuation / fire insurance renewal
• To update comments for technical margin calls/limit excess before timely and accurately when pre-emptive action has already been taken
• To inform and work with clients on action plans with CRM in the event of margin/liquidation call, keeping Onshore RM/IA copied. The advisory aspect will be managed by Onshore RM/IA (e.g. portfolio review to determine which security to sell, etc)
• Credit Card Application and monthly bill settlement (SSI & FX)

Payments and transfers

• Perform urgent call backs as per callback procedure received during SG hours or Onshore holidays
• To follow up with unblock promptly and submit payments in RMFE timely, prior to currency payment cut off.
• To resolve and rectify any rejection from ATV and/or follow up with clients for any missing or invalid payment details (i.e. invalid IBAN) during SG hours
• Process end to end Portfolio Transfers (DVP, RVP and LOU)
• – Ensure PT checklist and ACE simulation for outward transfer are done promptly and accurately. This is to ensure there is sufficient margin.
• – To obtain Credit Monitoring approval for leverage accounts.
• To provide coverage during Onshore holidays and/or instructions received from clients during SG coverage

Trade support

• Assist to place trade orders during coverage hours (9am to 7pm SG time)
• To provide coverage for trade order taking (EO basis) with the clients during Onshore holidays and/or when there is system outburst
• PTCC inputting and reconciliation for orders placed by AM Team
• Assist with account unblocking for trades when necessary. Approvals to be obtained by Onshore RMs/ARMs
• Checking margin status, cash and sufficient holdings for orders placed by AM Team
• For advisory trades, to ensure that all disclosures are done by RMs/IAs and relevant documents to be signed and/or sent to client are completed.
• Work with the RMs/IAs to ensure that the necessary documents have been sent and signed (e.g Appendix 5.2.2 / 5.2.1) for orders placed by AM Team
• To ensure that all bank spreads and charges are accurate as recorded in system (i.e. BPS) and in adherence to pricing guidelines

Operational support

• Support the onshore RM to host the client in the SG BOS office and may include client servicing tasks such as  providing the account statements, attending to the clients queries on the statements.
• To assist with blocking/unblocking, SSI requests  
• To process client static data updates, once call back is completed by onshore RMs
• MM Loan and deposit placement
  • Responsible for deposit & loan placements and renewals
  • Check on margin availability for loan renewals
• Corporate Actions
  • Inform clients’ of issued corporate actions and elect client instruction in RMFE
• Respond to queries from clients and/or internal stakeholders during SG hours (prior to Onshore location opening hours) to minimize turnaround time for Onshore RMs/(A)RM
• – Mutual Funds onboarding
• – Reference letter / Income expense statement requests
• – Account statement requests

Requirements:

• Min Degree/Diploma Holder
• Minimum 5 years’ related experience in UHNW Wealth Mgmt. client servicing or Front Office sales support with multi-national private banks
• Ability to work with complex structures for Wealth Mgmt. new account onboarding and formalities documentation requirements
• Sound knowledge of Wealth Mgmt products and services
• Proficiency with financial tools such as Reuters/ Bloomberg is preferred
• Good understanding of Wealth Mgmt lending and leverage
• Excellent communication and client interfacing skills
• Meticulous, strong attention to detail and problem solving
• Possess future oriented mindset, strive to innovate, highly independent, willing to take ownership and adapt to changes
• Must be a strong team player and possess excellent interpersonal skills with an ability to integrate quickly into an established team
• Good collaboration with cross-divisional and multi-functional teams
• Able to work under a fast paced and stressed environment while remaining passionate, empathetic and resilient
• Shift hours is required for this role from 4pm to 1am