Assistant Director Of Catering Sales (Groups & Catering)

• Manage and lead Sales Centre & Catering team members by training team members and monitoring progress towards team goals.
• Achieve individual assigned sales goal and shared responsibility for team members to achieve total sales budget. Stay current with latest trends and derive creative upsell initiatives.
• Respond to incoming group and catering opportunities for the property and prompt follow up of quotations within 24 hours.
• Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
• Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
• Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
• Conduct telemarketing calls to solicit for leads and generate new enquiries for the hotel.
• Understand the properties primary target customer and service expectations; serve the customer by understanding the customer’s business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
• Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
• Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
• Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
• To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
• Abide by Marriott’s ethical business practices and adhere to hotel’s grooming standards, ownership, accountability and responsibility.
• Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.

• Minimum Diploma in Hotel Management and/or Sales & Marketing Management.
• At least 5 years of a Managerial level in Hotel Groups and Catering Sales experience.
• Strong negotiation skills to close deals and secure contracts.
• Understanding of hotel business mix and sales strategies.
• Ability to present ideas, expectations and information in a concise and well-organized manner.
• Understanding and achievement of team and individual goals.
• Effective time management skills.
• Effective communication with clients, team members and other departments.
• Demonstrated leadership skills.
• Demonstrated customer development and relationship management skills.
• Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.