WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Role Summary

OCBC is seeking an experienced Assistant Vice President, Business Analyst to support Assisted Channels (Branch and ATM) initiatives within Tech Solutions, Consumer Banking.

The role partners Business, Operations, and Technology teams to translate business strategies and product objectives into clear, structured, and implementable requirements. The incumbent will support end‑to‑end delivery of technology solutions across Branch and ATM platforms, while driving operational efficiency, customer experience improvements, and sustainable business outcomes.

The role also requires an innovation mindset, with the ability to propose new ideas and enhancements informed by market research, industry trends, and emerging technologies, including Artificial Intelligence where applicable.

Key Responsibilities

Business Analysis & Domain Partnership

• Act as a Business Analyst and domain SME for Consumer Banking Assisted Channels, including ATM, Branch and CRM platforms.

• Engage business stakeholders to understand business objectives, operational processes, regulatory considerations, and customer needs.

• Analyse end‑to‑end customer journeys and front‑to‑back processes to identify gaps, risks, and improvement opportunities.

• Propose alternative and value‑driven solution options aligned to business outcomes, architecture standards, and delivery constraints.

Innovation & Continuous Improvement

• Proactively propose innovation ideas and solution enhancements applicable to Branch and ATM channels, leveraging:

  • Market research

  • Industry and peer banking trends

  • Emerging technologies (e.g. automation, data‑driven insights, AI use cases)

• Partner with stakeholders to assess feasibility, value, and impact of proposed ideas and support progression into delivery where appropriate.

Requirements Definition & Documentation

• Elicit, analyse, and translate business needs into clear functional, non‑functional, and operational requirements.

• Produce and maintain high‑quality artefacts including:

  • Functional Specification Documents (FSD)

  • JIRA user stories and acceptance criteria

  • Business process flows, use cases, and functional designs

  • Confluence documentation

• Ensure requirements are complete, testable, traceable, and well understood by delivery teams.

Delivery, Testing & Support

• Work closely with Solution Architects, Developers, Testers, and Support teams across the delivery lifecycle.

• Support User Acceptance Testing (UAT) by clarifying requirements, assisting test preparation, and resolving defects promptly.

• Provide structured post‑implementation support, including investigation and resolution of production issues.

Stakeholder & Delivery Management

• Collaborate effectively across Business, Technology and Operations stakeholders in a matrix environment.

• Support prioritisation, manage dependencies, and facilitate alignment across cross‑functional teams.

• Contribute to continuous improvement of business analysis practices, documentation standards, and delivery methodologies across Agile and Waterfall initiatives.

Requirements

Experience & Domain Knowledge

• Minimum 5 years of experience in banking, business analysis, and technology delivery.

• Strong domain experience in Assisted Channels, including Branch Services and Processes, ATM system, Teller platform, and/or CRM systems.

• Experience supporting digital or technology initiatives involving Business and Operations stakeholders.

Core Competencies

• Strong analytical and problem‑solving skills with the ability to synthesise complex information.

• Excellent written and verbal communication skills, with strong documentation capability.

• Proven experience in requirements elicitation, process mapping, workshop facilitation, and test support.

• Strong stakeholder management skills, with the ability to manage differing viewpoints and drive consensus.

• Proactive, hands‑on, and outcome‑driven, with strong ownership and attention to detail.

• Able to manage multiple initiatives and perform effectively under pressure.

• Strong team player with the ability to work independently.

Innovation & Technology Exposure

• Demonstrated ability to propose new ideas or enhancements based on market and industry insights.

• Familiarity or hands‑on exposure to AI, automation, data analytics, or emerging technologies will be an advantage.

• Strong interest in applying technology to improve customer experience and operational efficiency in Assisted Channels.

Side note

This role is !00% Work In Office, based at Punggol in H2 2026

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.