Associate Director – Fraud Operations

JOB SUMMARY

The role is responsible for identifying and manging fraud risk with a focus on lending fraud, working with functions to carry out fraud risk assessment, devise and implement lending fraud rules, conducting post booking delinquency reviews etc.

RESPONSIBILITIES

Key responsibilities/tasks:

• Assess lending fraud risks and threats their applicability.
• Facilitate Fraud Risk Assessment (FRA) for lending related projects/initiatives.
• Work with the SME business on the implementation and execution of fraud controls.
• Post-booking delinquency review to for SME lending portfolio (BIL/GIL/LAP/FAP etc.)
• Own and actively manage application fraud rules, models and watchlists, and triggers/alerts.
• Complete fraud investigation from post booking reviews and alerts.
• Manage operating effectiveness of the application fraud detection system, rules, and model (alert rate, detection rate, false positive ratio etc.)
• SME Lending Fraud reporting, communications, loss recognition, and recording.

Strategy

• Manage and deliver the Fraud Risk Management Strategy, especially focussed on Lending Fraud for WRB.
• Provide lending fraud advisory in relations to SME lending.

Business

• Primarily focus on WRB Business, including SME, but also extension into CIB where SME uses CIB products (e.g. Trade)

Processes

• Review relevant policies/processes in relations to lending fraud compliance, aligning to relevant regulatory and group requirements. 
• Support the implementation of fraud risk process, and controls to ensure compliance with such policies and standards.

People & Talent

• Lead through example and build the appropriate culture and values, work in collaboration with risk and control partners.

Risk Management

• Proactive identification, escalation, resolution, and management of FRM risks/issues/near-misses 
• Timely reporting of risks/issues/near-misses 
• Effective rollout of FRM policy and standards, including completion of gap analysis, seeking dispensations etc. 
• Ensure effective FRSC/GBS governance, oversight and management

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Our Ideal Candidate

• 5+ years in credit initiation, credit policy, lending operations and/or collections.
• Familiar with credit risk management policy and related regulations, and standards.
• Has good Risk Management awareness and is able to identify, manage, and mitigate such risks independently.
• Can do attitude, and willingness to learn.
• Good Stake holder management
• Education     Degree or equivalent
• Training     SME business, SME Products, SME lending, collections

Role Specific Technical Competencies

• Proficient in Credit Initiation, Underwriting, Credit Operations or Collections 
• Conversant and good understanding of SME Business and Products.
• Sound knowledge and understanding of Risk Management, additionally Fraud Risk Management experience would be an added advantage.
• Analytical mind and ability to articulate fraud risk concerns and mitigants to complete fraud risk reviews.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers