At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.  

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. 

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 

Make an Impact by:

• Conduct targeted, ad-hoc and regular investigations and audits to ensure compliance of work completion and claims with quality standards and requirements.
• Submit a comprehensive audit report detailing findings and recommendations on identified issues with stakeholders to share areas of improvement.
• Analyse existing workflows and processes to identify inefficiencies and areas for improvement.
• Collaborate with cross-functional teams and stakeholders to design and implement streamlined procedures. 
• Document process changes and ensure compliance with internal standards and external regulations.
• Utilize process mapping tools and software to visualize and communicate improvements.
• Monitor and analyse first visit completion metrics across service teams.
• Identify root causes of repeat visits and develop actionable solutions.
• Collaborate with scheduling, dispatch, and field service teams to ensure Field Engineers are equipped for first-time resolution

Skills for Success:

• Diploma in any discipline from a recognized institution.
• Minimum 2 years of experience in conducting service audit, fraud investigation, claims auditing in any industry.
• Strong knowledge of fraud detection systems, analytics and process mapping tools.
• Experience with claims management systems and compliance tracking tools.
• High attention to detail and critical thinking.
• Strong communication and report-writing skills.
• Ability to handle confidential information with integrity.
• Collaborative mindset for working with compliance, and operational teams

Are you ready to say hello to BIG Possibilities? 

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!