Bell Services Officer

Job Summary

Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times.  Being aware of current updated information and on-going events so as to maximise guest satisfaction.

 

Duties and Responsibilities

• Perform Concierge service and Bell service
• Maintain a professional appearance, pleasant personality and good posture.
• Provide information on Singapore, places of interest, tours, dining, entertainment outlets and hotel information.
• Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage.
• Rotation shift to perform duties at the Driveway and work closely with Bell team and Bell Services Supervisor/Manager to ensure guest arrival and departure experience is seamless.
• Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley.
• Is required to understand and operate property management system OPERA.
• Delivers incoming items to the guestrooms at the request of Bell Services Supervisor/Manager
• Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment.
• Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags, up keeping proper records and storing luggage in the correct location.
• Handle guest enquiries pertaining to tourist information when at the Hotel Lobby, Driveway and Bell Desk.
• Handle limousine bookings and monthly transportation report 
• Maintain effective communication skills with guest and colleagues.
• Ensure work area, lobby and coach bay are clean and in order at all times.
• Record all daily activities in the daily log sheet for follow-ups or for communication purposes.
• Sorts and delivers the requested daily newspapers to all requested rooms.
• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department.
• Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences.
• Handle “hold for collection” duty according to the Standards
• Handle mail/post enquiries. 
• Inventory tracking related to Bell services. Eg, wheelchair, umbrella, luggage tags and etc.

 

Job Specification

Educational / Academic Requirements: Minimum Secondary School Education 

Experience: Prior experience in the same capacity 

 

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.