Business Support Team Administrator

We believe that challenges are better solved together. That’s why you’ll join a diverse, global community of solvers – an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our FS Assurance Practice works with organisations to improve their corporate reporting and support their compliance with regulatory requirements and contractual agreements. As one of the world’s leading global network of audit firms, our clients include leading financial institutions listed on the Singapore Exchange (SGX), MNCs and Fintechs in Singapore. The key client sectors include banking and capital markets, asset management and insurance.

How will you value-add?

The Business Support Team Administrator plays a pivotal role in supporting operational and administrative needs, with a strong focus on managing extensive meeting arrangements for large accounts. This role ensures smooth client engagement delivery, supports senior leaders, and enables teams to provide high-quality service. The successful candidate will demonstrate exceptional organisational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Roles and Responsibilities

Meeting Organisation and Administrative Support

· Coordinate and organise standing monthly, quarterly, half-yearly, annual and ad-hoc meetings for internal teams, clients, and overseas offices, engaging all relevant stakeholders professionally.

· Coordinate calendars, meeting modes (e.g., MS Teams, in-person), and room bookings.

· Ensure meeting agendas are circulated in advance of the meetings.

· Compile and maintain minutes of meetings and store appropriately.

· Maintain contact lists for all domestic and international staff, as well as key client contacts.

· Support the annual client service workshop, which involves both internal and external stakeholders, as well as visitors from overseas offices.

· Support document management, including formatting, system upload, printing, scanning, and courier services.

Engagement and Project Support

· Generate reports on pipelines and provide periodic updates to management.

· Assist engagement teams throughout the project cycle, from opportunity creation to closure.

· Maintain and update engagement records (including CES, Connect requests) and team calendars.

· Assist with engagement letters, audit plans, and proposal submissions.

· Track key deliverables such as NDAs and proposals.

· Organise team bonding, social events, and welfare packages to foster collaboration.

Engagement Economics Administration

· Support engagement economics reporting and monitor follow-up actions.

· Maintain engagement WIPs and related reports.

· Prepare time/billing analysis and budget-to-actual comparisons.

· Initiate and manage billing requests to clients, ensuring alignment with engagement terms.

· Monitor collections and follow up on outstanding receivables.

· Coordinate with regional teams for timely receipt of requested items.

Perform ad-hoc tasks as necessary to support accounts, business unit level finance and operations matters, business unit level events and provide cover for team members when required.

Requirements

To perform the role of Business Support Team Administrator effectively, the following skills, knowledge, and abilities are normally expected of the individuals aspiring to take on this position to have:

· Minimum Diploma in Business or equivalent.

· At least 2 years’ experience in an administrative or business support role.

· Proven office work experience, preferably in administrative and project coordination.

· Proficient in Microsoft Office suite and PowerBI.

· Knowledge of Salesforce, Oracle, and ServiceNow is an advantage.

· Strong communication and interpersonal skills.

· Ability to work independently and efficiently under tight deadlines.

· Well-organised, detail-oriented, and adaptable to changing processes and systems.

· Team player with a global mindset.

Only shortlisted candidates will be notified due to the high number of applicants for this role.