Catalogue Specialist , Amazon Fresh – Singapore

DESCRIPTION

APAC Fresh Instock Management team is seeking a detail-oriented specialist, focusing on catalogue operational execution and defect resolution within Amazon Fresh APAC catalogue operations serving for Singapore business.

Key job responsibilities
Defect Management:
– Own and resolve catalogue defects that automated systems cannot address
– Conduct root cause analysis of catalogue issues
– Implement solutions for recurring catalogue problems
– Manage and prioritize the catalogue defect backlog
Operational Excellence:
– Execute day-to-day catalogue operations and maintenance
– Collaborate with vendors to resolve listing issues
– Support implementation of new catalogue processes
– Monitor and report on catalogue health metrics
Stakeholder Coordination:
– Work with local business teams to resolve catalogue issues
– Coordinate with Vulcan POCs for offshore support
– Participate in regular stakeholder updates and communications

This will be a 12-months FTC role.

About the team
The In-Stock Management Team are the subject matter experts for supply planning, order management, retailer support, availability, and waste. This team are responsible for developing plans and executing on initiatives that support excellent inventory management, building an effective supply chain, and driving successful interactions with partner teams. In-Stock Managers use data to influence others and build scalable systems and processes to allow our business to grow. This team builds and operates in an ambiguous fast-paced environment with an ability to drive initiatives that improve sales, customer experience, and process improvement across retail and operations.

BASIC QUALIFICATIONS

– 1+ years of program or project management experience
– Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
– Experience using data to influence business decisions

PREFERRED QUALIFICATIONS

– Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
– Knowledge of visualization tools such as Tableau, Datazen, SSRS
– Experience back office operations, escalation management and troubleshooting environments

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