Overview

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

As part of the COO’s Platform and Integration Office within the Business Services team, the Cloud Application Support Specialist is responsible for providing first‑level technical support to the client‑facing front office team. The role also involves supporting various front office and client‑facing applications.

Main Responsibilities

  • Provide day‑to‑day first‑level technical support for SaaS applications and other front‑office or customer‑facing systems.

  • Log all incidents, service requests, and resolution steps with complete and accurate details in the incident management system.

  • Work with Product Owners, vendors, and internal IT teams to perform initial triage, basic issue replication, troubleshooting, and root‑cause identification where possible.

  • Apply understanding of the bank’s IT architecture, data flows, and system integration points to isolate issues and escalate to the respective internal IT team, vendors when needed.

  • Monitor incident progress to ensure timely updates and resolution within agreed Service Level Agreements (SLAs).

  • Monitor system status or pipe loading for any widespread outages or performance issues and report these proactively to the vendor or IT team.

  • Serve as a liaison between front‑office users, IT team, and external vendors to ensure clear communication and alignment on issue resolution.

  • Provide front‑officer users support by assisting with application navigation, feature usage, and best practices.

  • Communicate outages and incidents promptly to affected front-office users and stakeholders.

  • Manage application user access requests, including account provisioning, de‑provisioning, role assignment, and maintenance of the permissions matrix in compliance with security policies.

  • Support testing and deployment of new application releases, patches, and enhancements, including performing basic functional checks and raising defects when necessary

  • Document troubleshooting steps, FAQs, known issues, and application runbooks to improve team knowledge and reduce repeat incidents.

  • Identify recurring issues or opportunities for improvement and communicate enhancement suggestions to Product Owners or system owners.

Work Experience and Requirements

  • Minimum of 3 years of experience in system engineering and application support in the Banking/Financial institution.

  • Preferred experience of working with vendors & 3rd party service provider for technical customer support in cloud application

  • Proficiency in SQL and able to write scripts in Python Certifications (Preferred)

  • AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate

  • Microsoft Certified: Azure Fundamentals (AZ-900).

  • ITIL Foundation (for incident/change management best practices).

  • Familiar with SaaS platforms such as Aladdin, Microsoft cloud, or Amazon web

  • Able to maintain patience and empathy when dealing with high-pressure situations or demanding users.

  • Able to thrives in a fast-paced environment and adapt to complex demands.

  • Able to work independently with minimum supervision, he/she is also detail in work and delivery focused.

  • The candidate will demonstrate ability to work confidently and collaboratively with cross-functional stakeholders of varying seniority.

  • Bachelor’s degree in computer science, IT, or related field.

Certifications (Preferred)

  • AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate

  • Microsoft Certified: Azure Fundamentals (AZ-900).

  • ITIL Foundation (for incident/change management best practices).

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About Bank of Singapore Limited

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.