An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

International Digital Services (IDS) is a strategic and pivotal unit, contributing to the Group’s transformation vision by providing leadership in new and breakthrough strategies and development of new and emerging business and operating models. As a business unit, it is focused on adjacent to Telco opportunities, continuously innovating to harness scale and synergies across the Group to deliver quality solutions to telcos and enterprises regionally and internationally. Beyond business, IDS champions an agile and streamlined operating model while serves as a launchpad for talent development

The Telco Cloud & Solutions vertical is a key contributor to the IDS business and aims market breakthrough for SME Digitalization with a robust Cloud platform, intelligent solutions marketplace and serving a vibrant SME community for the region. 

As Cloud & Security Engineer,  you will execute the delivery, security and operations for the lifecycle of the Cloud platform and its marketplace

Make an Impact by

Platform Build and Service Transition ; Patches and Upgrades activities and coordination

• Execute the platform and service implementation, upgrade and maintenance. Devise or validate the method of procedures and customer provisioning, ensure these activities do not degrade nor cause service impact to end customers.
• Solution delivery, transition and fulfilment
• The platform is built on top of a cloud service provider, to provide and enable the run-time for the customer workloads. Ensure solution delivered in accordance to the requirements and specifications. Oversee the BAU operation after the delivery

Platform and network security

• Ensure the platform is secure from external threats and malware and plan/ implement the necessary Vulnerability Assessment, Penetration Tests and Firewall rules management. Ensure the platform security standards align to internal and external policies

Problem resolution

• Prioritize day to day platform issues, and plan ahead on preventive measure to ensure the platform stability and upheld the SLAs. Coordinate with 3rd party providers on problem resolution and ensure vendor adhere to the set SLAs. Periodical reports analyzed recommendation and reports to upper management. Participate in triage sessions and manage escalation

Service Operations

Accountable on overall service level stability and functioning, with continuous enhancement to improve the service availability and customer experience

Security patches and deployments

• Perform security patch and change request deployments. Review all artefacts to ensure all passed the internal Change Control requirements. Provide supports in maintenance window and lead the Change team to ensure post implementation sanity tests completed successful

Monitoring, operations and SLA management

• Implement the platform and service observability and alert matrix. Be the first line of point of contract for monitoring and operations. Compile or verify SLA reports.

Platform enhancement and automation

• Work with the team to enhance the platform and provide automation solutions.

Clearance of Customer Tickets

• Monitor the incoming tickets raised by customers, prioritize and ticket clearance.

Incident Management

• Follow the defined SOP, work with partners to prioritize the incident and provide RCA and resolution within the SLA. Work with partners to compile and review the Incident RCA and SLA report

Skills for Success

• Minimum Bachelor Degree in Business, IT or EEE or related
• 3-5 years industry experience working with DevSecOps function for complex systems
• Extensive knowledge and experience in cloud management, deployment, and support
• Extensive experience in cloud delivery and operations of multi-tenanted platforms
• Experience in problem resolution, incident and customer tickets resolutions
• Good knowledge of Cloud technology and services, ICT and Cloud Products
• Experience in platform and service monitoring and alerting
• Competent and experienced in platform and network Security.
• Strong results orientation and take ownership
• Excellent team player
• Proficient in infrastructure as code (IaC) tools like Terraform or CloudFormation
• Strong scripting skills (e.g. Python, Bash, Perl)
• Strong hands-on experience on Linux OS and Serverless frameworks
• Possess solid knowledge and experience with containers and container orchestration tools 
• Extensive experience networking  (IP routing, DNS, Load Balancing, IPsec VPN, VPC, Subnets)
• Proficient in enabling security by design on platform and network levels, and managing firewall rules, IAM and proxies
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack)
• Practitioner of agile and DevSecOps practices and the usage of related CI/ CD tools such as Jira, Jenkins and configuration tools like Ansible, Chef and Puppet

APPLY FOR JOB
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