Consultant, Owner Relations (6-Month Contract)

JOB DESCRIPTION

Owner Relations (OR) is a strategic function of Marriott’s business in the Asia Pacific excluding China continent that represents and manages the interests of all hotel owners and franchisees.  The OR team coordinates with and supports multiple stakeholders in the planning and execution of initiatives developed for the purpose of communicating to, recognizing and building loyalty with our highly-valued business partners. 

We are looking for a maternity cover (6-month contract) of this role to play an integral role in managing external and internal communication on behalf of the leadership, in APEC and global headquarters, to tell the story of the company’s business model, programs and services to Marriott’s owner and franchisee community – essentially, explain how and what we do to run the business and, most importantly, why we do it. The role will work closely with all functions throughout the organization to understand the business, identify communication challenges and opportunities, formulate key messages, and create purposeful and persuasive communication. The individual will also work closely with all functions throughout the organization to develop communications and resources to explain Marriott’s business model, programs and initiatives, and company updates to the owner franchisee community.

The role is based in Singapore and reports to the Chief Financial Officer of Asia Pacific excluding China. 

EXPECTED CONTRIBUTIONS

Responsibilities will include, but will not be limited to, the following:

• Work closely with internal teams to understand the business, identify challenges and opportunities, produce communication and resource materials such as presentations, letters, talking points, memos, FAQs and others as needed.
• Coordinate between various levels and departments of the organization, across geographies, to address questions from and provide support to hotel owners and franchisees. 
• Prepare, coordinate and draft suitable impactful communications to owners and franchisees, including letters, newsletters, talking points and presentations.
• Monitor news on ownership groups, briefing senior management of major developments.
• Represent the needs of and provide perspectives of owners in internal discussions relating to major business decisions.
• Support the planning and execution of programs supporting the function including surveys, database and account management.
• Represent the Asia Pacific excluding China organization and present regional priorities in global discussions.
• Lead the Owner Relations team (one direct report); maintaining performance and goals whilst fostering collaboration amongst all team members in alignment with team values.

• Min. 7 years of work experience in journalism, consulting/advisory, strategic or corporate communications. 
• Excellent written and verbal presentation skills, including the ability to create effective communication tools.
• Executive presence with the ability to work with and present to all levels of the organization, including C-level.
• Excellent project management skills, with ability to identify and capitalize on opportunities to improve owner satisfaction.
• Ability to navigate a highly matrixed global organization.
• Flexible to work beyond/outside official hours when dealing with global teams in various time zones.
• Deep understanding of the Asia Pacific market and country-specific business best practices.
• Strategic thinking, sound judgment, and strong business acumen. 
• Keen attention-to-detail, high degree of initiative and resourcefulness, as well as a service-oriented attitude.
• Strong interpersonal and organizational skills; ability to work in a fast-paced environment with multiple priorities.
• Experience managing teams, agencies and budgets.
• Experience with issues and crisis management.
• Experience in or in-depth knowledge of the hotel and/or real estate industry, a plus. 
• Exceptional command of English language a must.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.