Overview

Hybrid
OCBC Singapore
Full time
JR00002487

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Credit Card Product Manager

We are seeking a strategic and driven Cards Product Manager to manage the Mass/ Emerging Cards portfolios. This role is critical in shaping customer propositions, driving product innovation, and delivering profitable portfolio growth. You will need to enhance product value for our cardmembers through differentiated offerings, quick to market service delivery, and digital-led cross-functional initiatives.

Key Responsibilities:

  • Lead the end-to-end management and development of mass/ emerging cards portfolio, with clear ownership of product strategy, customer journey, and portfolio performance
  • Drive full P&L accountability, with a sharp focus on revenue growth, cost management, risk optimisation, and long-term profitability
  • Identify, design, and launch compelling product propositions and lifestyle benefits that resonate with target segments
  • Enhance the cardmember service experience by actively identifying pain points, championing customer feedback, and driving service improvement initiatives
  • Embrace digital solutions and innovation to streamline onboarding, deepen customer engagement, and improve product delivery and servicing
  • Collaborate across internal teams (e.g., digital, marketing, analytics, risk and compliance, technology, operations) and external partners (e.g., merchants, schemes, service providers) to ensure timely and effective program or project delivery
  • Support and drive industry compliance projects to ensure OCBC meets industry standards and develop best -in class customer experiences
  • Monitor market and competitive trends to identify gaps and opportunities with agility and creativity

Requirements

  • Bachelor’s degree in Finance, Business Administration and Management, or a related field.
  • Minimum 6-8 years of experience in credit cards or consumer product management, ideally with exposure to the mass/ emerging affluent or cards portfolio management
  • Solid understanding of cards P&L management, pricing levers, portfolio analytics and risk to rewards drivers
  • Track record in launching and managing products and propositions that drive usage, acquisition, and customer spend and digital engagement
  • Strong leadership and stakeholder management skills, experienced in driving cross-functional initiatives
  • Passionate about customer experience with a demonstrated ability to drive service improvements and customer satisfaction metrics
  • Digitally savvy with a strong appreciation for technology, innovation and digital product enablement and hands on approach towards design, testing and implementation
  • Resilient, detail-oriented, and comfortable working in fast-paced, high-pressure environments

Who we are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.